This may seem like a dumb question, but have you checked for any protective film or plastic covering that might be on the camera lens? Some companies like rapping their thing up in miles of packing and it's not always obvious.
Best, Erik Burggraaf User support consultant, Now posting occasionally on twitter at eburggraaf, 1-888-255-5194 http://www.erik-burggraaf.com On 2011-05-04, at 7:05 PM, Christopher Peppel wrote: > Hi Buddy, > > I just talked to Brian and uninstalled and reinstalled the Docuscan Software. > I also tried turning the knob and the only thing I was able to get was an '. > > > Last week, for the fun of it, I tried using the camera on the computer and > got the same result, a blank page. I wonder if the room lighting may be a > problem. > > Chris > On May 4, 2011, at 5:38 PM, Buddy Brannan wrote: > >> Hi, >> >> Sorry, the docs are in error re: the camera being seen in image capture. >> This is true of scanners but not the camera. The camera should, however, >> show in the scanning sources list when you first scan. We have seen blank >> pages come up if the focus isn't set properly. Try turning the focus knob (a >> ridged ring around the lens) and try in different positions. We're still >> nailing this setting down, as apparently it's changed a little from the >> preproduction units to the production ones. Oh, also, ignore the USB hub >> that came with it. That's a USB 3.0 interface, and if you don't have a USB >> 3.0 port, don't use it. >> -- >> Buddy Brannan, KB5ELV - Erie, PA >> Phone: (814) 860-3194 or 888-75-BUDDY >> >> >> >> On May 4, 2011, at 5:07 PM, Christopher Peppel wrote: >> >>> Hi there, >>> >>> I just received my Hovercam for the Docuscan Software. I tried to scan and >>> all that comes up is apparently a blank page. I checked Image Capture as >>> the Docuscan documentation suggests, and it says that there isn't any >>> camera there. On the camera's website is the software Image Express for >>> the Mac. Do you need to download this first? >>> >>> Thanks for any help. >>> >>> Chris >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/macvisionaries?hl=en. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
