Hi Eric, Nothing blocking the lens. I'm wondering if it might be the lighting or something wrong with the computer. I tried switching ports but to no avail.
Chris On May 4, 2011, at 7:30 PM, erik burggraaf wrote: > This may seem like a dumb question, but have you checked for any protective > film or plastic covering that might be on the camera lens? Some companies > like rapping their thing up in miles of packing and it's not always obvious. > > Best, > > Erik Burggraaf > User support consultant, > Now posting occasionally on twitter at eburggraaf, > 1-888-255-5194 > http://www.erik-burggraaf.com > > On 2011-05-04, at 7:05 PM, Christopher Peppel wrote: > >> Hi Buddy, >> >> I just talked to Brian and uninstalled and reinstalled the Docuscan >> Software. I also tried turning the knob and the only thing I was able to >> get was an '. >> >> Last week, for the fun of it, I tried using the camera on the computer and >> got the same result, a blank page. I wonder if the room lighting may be a >> problem. >> >> Chris >> On May 4, 2011, at 5:38 PM, Buddy Brannan wrote: >> >>> Hi, >>> >>> Sorry, the docs are in error re: the camera being seen in image capture. >>> This is true of scanners but not the camera. The camera should, however, >>> show in the scanning sources list when you first scan. We have seen blank >>> pages come up if the focus isn't set properly. Try turning the focus knob >>> (a ridged ring around the lens) and try in different positions. We're still >>> nailing this setting down, as apparently it's changed a little from the >>> preproduction units to the production ones. Oh, also, ignore the USB hub >>> that came with it. That's a USB 3.0 interface, and if you don't have a USB >>> 3.0 port, don't use it. >>> -- >>> Buddy Brannan, KB5ELV - Erie, PA >>> Phone: (814) 860-3194 or 888-75-BUDDY >>> >>> >>> >>> On May 4, 2011, at 5:07 PM, Christopher Peppel wrote: >>> >>>> Hi there, >>>> >>>> I just received my Hovercam for the Docuscan Software. I tried to scan >>>> and all that comes up is apparently a blank page. I checked Image Capture >>>> as the Docuscan documentation suggests, and it says that there isn't any >>>> camera there. On the camera's website is the software Image Express for >>>> the Mac. Do you need to download this first? >>>> >>>> Thanks for any help. >>>> >>>> Chris >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to >>>> [email protected]. >>>> For more options, visit this group at >>>> http://groups.google.com/group/macvisionaries?hl=en. >>>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/macvisionaries?hl=en. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
