Hi,

>From within the iTunes window, not the menubar, you press the iTunes Store 
>button then navigate to the pop-up button that says “your Apple ID - View my 
>iTunes Store Account”.  You may be asked to re-enter your Apple ID and 
>password since this is a secure area.  Then Interact with the HTML area and 
>navigate through it.  You’ll notice stuff about your credit card, attached 
>devices, latest purchases and Authorized computers.  The De-Authorize All 
>button is there.

HTH.

Later…

Tim Kilburn
Fort McMurray, AB Canada

On Nov 4, 2013, at 10:22 PM, Teresa Cochran <[email protected]> wrote:

> Hi, Tim,
> 
> I don’t have a “deauthorize all” option, because I only have one computer 
> authorized. I’ve tried deauthorizing and reauthorizing it several times, to 
> no avail.
> 
> I will try the iPod connection and see how that goes. Thanks.
> 
> Teresa
> 
> Slow down; you'll get there faster.
> 
> On Nov 4, 2013, at 9:08 PM, Tim Kilburn <[email protected]> wrote:
> 
>> Hi,
>> 
>> I would clear the authorizations then.  When you’re in the My Account Info 
>> area of the iTunes Store, there will be a “De-Authorize All” button.  This 
>> will clear all records of your computers on Apple’s end allowing you to 
>> re-authorize things and possibly get around that error.  If you choose to 
>> attempt this, you’ll simply need to authorize any computers you want 
>> attached to that Apple ID.  The iPod should remain attached as those devices 
>> are not considered part of the Authorization group.  If the problem persists 
>> even after that, you should check the Apple ID info in the iPod itself.  
>> Disconnect then reconnect it to your Apple ID.
>> 
>> Later…
>> 
>> Tim Kilburn
>> Fort McMurray, AB Canada
>> 
>> On Nov 4, 2013, at 7:39 PM, Teresa Cochran <[email protected]> 
>> wrote:
>> 
>>> No, it wasn’t. I checked in the app info and iCloud info and everything is 
>>> under the same Apple ID.
>>> 
>>> Teresa
>>> 
>>> "The Golden Age of science fiction is twelve."--Pete Graham
>>> 
>>> On Nov 4, 2013, at 4:30 PM, Tim Kilburn <[email protected]> wrote:
>>> 
>>>> Hi,
>>>> 
>>>> Was your iPod previously connected to a different Apple ID?  Go into 
>>>> iTunes, into the Store and check both the list of Authorized Computers and 
>>>> the list of devices connected to your Apple ID for the iTunes Store.
>>>> 
>>>> Later…
>>>> 
>>>> Tim Kilburn
>>>> Fort McMurray, AB Canada
>>>> 
>>>> On Nov 4, 2013, at 12:42 PM, Teresa Cochran <[email protected]> 
>>>> wrote:
>>>> 
>>>>> Hi, all,
>>>>> 
>>>>> I’m getting a circular set of errors in iTunes. First I get an error that 
>>>>> my computer is not authorized to play purchases from my iPod. when I try 
>>>>> authorizing, I get an error saying it’s already authorized. I only have 
>>>>> one computer.
>>>>> 
>>>>> I looked this up and there is a notation on removing the SC info folder 
>>>>> in /users/shared/SC. This folder is not there. So is there something 
>>>>> equivalent i can do?
>>>>> 
>>>>> I’m using the same Apple ID for everything, and I’ve done a reset and 
>>>>> restore on my iPod. So I’m leaning toward resolving a problem somewhere 
>>>>> in iTunes user data.
>>>>> 
>>>>> thanks,
>>>>> teresa
>>>>> 
>>>>> "Everything is interesting if you go into it deeply enough."--Richard P. 
>>>>> Feynman
>>>>> 
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