Hi, Tim, I double-checked and I get the same page as the one from the store menu with no “deauthorize all” button. It just indicates: “One computer is authorized to play content from this Apple ID” with no associated buttons. I did a text search on the page, and no such luck. This is the page you described with billing info, etc., and a secure connection that I had to sign into.
Teresa "Outside of a dog, a book is a man's best friend. Inside of a dog, it's too dark to read."--Groucho Marx On Nov 4, 2013, at 9:37 PM, Tim Kilburn <[email protected]> wrote: > Hi, > > From within the iTunes window, not the menubar, you press the iTunes Store > button then navigate to the pop-up button that says “your Apple ID - View my > iTunes Store Account”. You may be asked to re-enter your Apple ID and > password since this is a secure area. Then Interact with the HTML area and > navigate through it. You’ll notice stuff about your credit card, attached > devices, latest purchases and Authorized computers. The De-Authorize All > button is there. > > HTH. > > Later… > > Tim Kilburn > Fort McMurray, AB Canada > > On Nov 4, 2013, at 10:22 PM, Teresa Cochran <[email protected]> > wrote: > >> Hi, Tim, >> >> I don’t have a “deauthorize all” option, because I only have one computer >> authorized. I’ve tried deauthorizing and reauthorizing it several times, to >> no avail. >> >> I will try the iPod connection and see how that goes. Thanks. >> >> Teresa >> >> Slow down; you'll get there faster. >> >> On Nov 4, 2013, at 9:08 PM, Tim Kilburn <[email protected]> wrote: >> >>> Hi, >>> >>> I would clear the authorizations then. When you’re in the My Account Info >>> area of the iTunes Store, there will be a “De-Authorize All” button. This >>> will clear all records of your computers on Apple’s end allowing you to >>> re-authorize things and possibly get around that error. If you choose to >>> attempt this, you’ll simply need to authorize any computers you want >>> attached to that Apple ID. The iPod should remain attached as those >>> devices are not considered part of the Authorization group. If the problem >>> persists even after that, you should check the Apple ID info in the iPod >>> itself. Disconnect then reconnect it to your Apple ID. >>> >>> Later… >>> >>> Tim Kilburn >>> Fort McMurray, AB Canada >>> >>> On Nov 4, 2013, at 7:39 PM, Teresa Cochran <[email protected]> >>> wrote: >>> >>>> No, it wasn’t. I checked in the app info and iCloud info and everything is >>>> under the same Apple ID. >>>> >>>> Teresa >>>> >>>> "The Golden Age of science fiction is twelve."--Pete Graham >>>> >>>> On Nov 4, 2013, at 4:30 PM, Tim Kilburn <[email protected]> wrote: >>>> >>>>> Hi, >>>>> >>>>> Was your iPod previously connected to a different Apple ID? Go into >>>>> iTunes, into the Store and check both the list of Authorized Computers >>>>> and the list of devices connected to your Apple ID for the iTunes Store. >>>>> >>>>> Later… >>>>> >>>>> Tim Kilburn >>>>> Fort McMurray, AB Canada >>>>> >>>>> On Nov 4, 2013, at 12:42 PM, Teresa Cochran <[email protected]> >>>>> wrote: >>>>> >>>>>> Hi, all, >>>>>> >>>>>> I’m getting a circular set of errors in iTunes. First I get an error >>>>>> that my computer is not authorized to play purchases from my iPod. when >>>>>> I try authorizing, I get an error saying it’s already authorized. I only >>>>>> have one computer. >>>>>> >>>>>> I looked this up and there is a notation on removing the SC info folder >>>>>> in /users/shared/SC. This folder is not there. So is there something >>>>>> equivalent i can do? >>>>>> >>>>>> I’m using the same Apple ID for everything, and I’ve done a reset and >>>>>> restore on my iPod. So I’m leaning toward resolving a problem somewhere >>>>>> in iTunes user data. >>>>>> >>>>>> thanks, >>>>>> teresa >>>>>> >>>>>> "Everything is interesting if you go into it deeply enough."--Richard P. >>>>>> Feynman >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "MacVisionaries" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>>> an email to [email protected]. >>>>>> To post to this group, send email to [email protected]. >>>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to [email protected]. >>>>> To post to this group, send email to [email protected]. >>>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/groups/opt_out. >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at http://groups.google.com/group/macvisionaries. >>>> For more options, visit https://groups.google.com/groups/opt_out. >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/groups/opt_out.
