Hmm. It sounds like the problem is with the iPod itself as it is not somehow reading that your computer is using the same Apple ID. Did you have an older computer that you replaced with a newer one some time lately? iDevices also call it authorization when they pair with a computer and they specifically pair with an individual computer, correct Apple ID or not. This is to ensure that people don’t use iPods as a medium to transfer protected digital content between machines. If this was the case, other than some third party apps which can grab the iPod content, your kind of out of luck. You usually just need to restore your iPod and it will become re-attached to your new computer upon the restoration completion.
Later… Tim Kilburn Fort McMurray, AB Canada On Nov 5, 2013, at 10:15 AM, Teresa Cochran <[email protected]> wrote: > Hi, Tim, > > I double-checked and I get the same page as the one from the store menu with > no “deauthorize all” button. It just indicates: “One computer is authorized > to play content from this Apple ID” with no associated buttons. I did a text > search on the page, and no such luck. This is the page you described with > billing info, etc., and a secure connection that I had to sign into. > > Teresa > > "Outside of a dog, a book is a man's best friend. Inside of a dog, it's too > dark to read."--Groucho Marx > > On Nov 4, 2013, at 9:37 PM, Tim Kilburn <[email protected]> wrote: > >> Hi, >> >> From within the iTunes window, not the menubar, you press the iTunes Store >> button then navigate to the pop-up button that says “your Apple ID - View my >> iTunes Store Account”. You may be asked to re-enter your Apple ID and >> password since this is a secure area. Then Interact with the HTML area and >> navigate through it. You’ll notice stuff about your credit card, attached >> devices, latest purchases and Authorized computers. The De-Authorize All >> button is there. >> >> HTH. >> >> Later… >> >> Tim Kilburn >> Fort McMurray, AB Canada >> >> On Nov 4, 2013, at 10:22 PM, Teresa Cochran <[email protected]> >> wrote: >> >>> Hi, Tim, >>> >>> I don’t have a “deauthorize all” option, because I only have one computer >>> authorized. I’ve tried deauthorizing and reauthorizing it several times, to >>> no avail. >>> >>> I will try the iPod connection and see how that goes. Thanks. >>> >>> Teresa >>> >>> Slow down; you'll get there faster. >>> >>> On Nov 4, 2013, at 9:08 PM, Tim Kilburn <[email protected]> wrote: >>> >>>> Hi, >>>> >>>> I would clear the authorizations then. When you’re in the My Account Info >>>> area of the iTunes Store, there will be a “De-Authorize All” button. This >>>> will clear all records of your computers on Apple’s end allowing you to >>>> re-authorize things and possibly get around that error. If you choose to >>>> attempt this, you’ll simply need to authorize any computers you want >>>> attached to that Apple ID. The iPod should remain attached as those >>>> devices are not considered part of the Authorization group. If the >>>> problem persists even after that, you should check the Apple ID info in >>>> the iPod itself. Disconnect then reconnect it to your Apple ID. >>>> >>>> Later… >>>> >>>> Tim Kilburn >>>> Fort McMurray, AB Canada >>>> >>>> On Nov 4, 2013, at 7:39 PM, Teresa Cochran <[email protected]> >>>> wrote: >>>> >>>>> No, it wasn’t. I checked in the app info and iCloud info and everything >>>>> is under the same Apple ID. >>>>> >>>>> Teresa >>>>> >>>>> "The Golden Age of science fiction is twelve."--Pete Graham >>>>> >>>>> On Nov 4, 2013, at 4:30 PM, Tim Kilburn <[email protected]> wrote: >>>>> >>>>>> Hi, >>>>>> >>>>>> Was your iPod previously connected to a different Apple ID? Go into >>>>>> iTunes, into the Store and check both the list of Authorized Computers >>>>>> and the list of devices connected to your Apple ID for the iTunes Store. >>>>>> >>>>>> Later… >>>>>> >>>>>> Tim Kilburn >>>>>> Fort McMurray, AB Canada >>>>>> >>>>>> On Nov 4, 2013, at 12:42 PM, Teresa Cochran <[email protected]> >>>>>> wrote: >>>>>> >>>>>>> Hi, all, >>>>>>> >>>>>>> I’m getting a circular set of errors in iTunes. First I get an error >>>>>>> that my computer is not authorized to play purchases from my iPod. when >>>>>>> I try authorizing, I get an error saying it’s already authorized. I >>>>>>> only have one computer. >>>>>>> >>>>>>> I looked this up and there is a notation on removing the SC info folder >>>>>>> in /users/shared/SC. This folder is not there. So is there something >>>>>>> equivalent i can do? >>>>>>> >>>>>>> I’m using the same Apple ID for everything, and I’ve done a reset and >>>>>>> restore on my iPod. So I’m leaning toward resolving a problem somewhere >>>>>>> in iTunes user data. >>>>>>> >>>>>>> thanks, >>>>>>> teresa >>>>>>> >>>>>>> "Everything is interesting if you go into it deeply enough."--Richard >>>>>>> P. 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