Hi
In my organization we use Asterisk for PBX system (more than 300 users ) , we
did face some problem initially, but now it is fine and perfect
Quality of sound increased far better when we shifted the PBX phone to
separate VLAN ,
Thanks
Joseph JOhn
--- On Sat, 18/7/09, Peter Paul Chakalackal <[email protected]> wrote:
> From: Peter Paul Chakalackal <[email protected]>
> Subject: Re: [ILUG-Cochin.org] Call Center Solution on Linux
> To: "This List discusses GNU/Linux & GNU, GPL Software "
> <[email protected]>
> Date: Saturday, 18 July, 2009, 12:42 PM
> Hi Biju
>
> I already have a PRI card provided by the BSNL. We have
> tested the asterisk software and we feel its not its
> performance is not upto the quality expected.
>
> We observed the following major issues
> 1. Stability in terms of connections
> 2. Reporting functionality is missing
> 3. IVR and delays not upto the quality required.
>
> We are looking for a software which is stable and provides
> quality. something in lines of Avaya or Alcatel.
>
> Regards
> Peter Paul
>
> From:
> Biju Jose <[email protected]>
> To: "This List
> discusses GNU/Linux & GNU, GPL Software "
> <[email protected]>
> Sent:
> Saturday, July 18, 2009 1:36:41 PM
> Subject: Re:
> [ILUG-Cochin.org] Call Center Solution on Linux
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> You need the
> digium card and asterisk software . Digium card is
> used to connect E1 lines to the server.
>
>
>
>
>
>
> Biju
> Jose
>
> Mobile : +91
> 9895 990 272
>
>
>
>
>
>
>
>
>
>
> From:
> [email protected]
> [mailto:[email protected]] On Behalf
> Of Peter Paul
> Chakalackal
>
> Sent: Saturday, July 18, 2009 1:27 PM
>
> To: This List discusses GNU/Linux & GNU, GPL
> Software
>
> Subject: Re: [ILUG-Cochin.org] Call
> Center Solution on Linux
>
>
>
>
>
>
>
>
>
>
>
> Hi
> Mathew
>
>
>
> Thank you for the information. However, the company is into
> selling Hardware.
>
>
>
> I am looking at the software part of it.
>
>
>
> Regards
>
> Peter Paul
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> From: Mathew Chacko
> <[email protected]>
>
> To: "This List discusses GNU/Linux & GNU,
> GPL Software"
> <[email protected]>
>
> Sent: Friday, July 17, 2009 8:43:16 PM
>
> Subject: Re: [ILUG-Cochin.org] Call Center Solution
> on Linux
>
>
>
> I can think of Digium (The Asterisk Company) - http://www.digium.com/en/
>
>
>
> Mathew
>
>
>
> On Fri, Jul 17, 2009 at 8:35 PM, Peter
> Paul Chakalackal <[email protected]>
> wrote:
>
>
>
>
>
>
>
> Hi
> All
>
>
>
> Can anybody help me with information on Call Center
> Solution on Linux Platform.
> I am basically looking for the IVR, ACD system, Dialers and
> reporting
> functionality.
>
>
>
> Regards
>
> Peter Paul
>
>
>
>
>
>
>
>
>
>
>
> _______________________________________________
>
> ILUG Cochin Mailing List
>
> http://ilug-cochin.org/mailman/
>
> [email protected]
>
> http://ilug-cochin.org/mailman/listinfo/mailinglist_ilug-cochin.org
>
> #[email protected]
>
>
>
>
>
>
>
>
>
>
> --
>
> m a t h e w c h a c k o
>
> Holistic IT is not Windows
>
> 64bit Ubuntu OS Rocks on Macbook
>
> Rediscover the web - http://getfirefox.com/
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> -----Inline Attachment Follows-----
>
> _______________________________________________
> ILUG Cochin Mailing List
> http://ilug-cochin.org/mailman/
> [email protected]
> http://ilug-cochin.org/mailman/listinfo/mailinglist_ilug-cochin.org
> #[email protected]
>
Looking for local information? Find it on Yahoo! Local
http://in.local.yahoo.com/
_______________________________________________
ILUG Cochin Mailing List
http://ilug-cochin.org/mailman/
[email protected]
http://ilug-cochin.org/mailman/listinfo/mailinglist_ilug-cochin.org
#[email protected]
