Stephen,
I'd love to get specifics from you about where you see this approach ("of
designing a set of services, and then giving each service some UI
space")--other than the Episodes tab, of course.
We (those concerned with the user experience) have tried to make sure that
the underlying architecture isn't forced on users; of course, development
practices/pressures mean that we've not always been successful, or it's taken a
while to correct such issues. We definitely didn't design the UI initially to
be a direct view onto the available services, though incremental development
may have lead to what you're seeing. Your "fresher" perspective may allow
members of the team to see more clearly what we no longer see because we're so
embedded in the project.
Past user testing
<http://opencast.jira.com/wiki/display/MH/User+Testing+-+Admin+App>, while
generally positive (users complete tasks, don't have a huge problem navigating
the interface) has definitely highlighted a number of issues, some of which
have been fixed, others which remain open issues in jira. Your perspective (if
you provide specifics) may help to identify new issues or prioritize existing
open issues. Additionally, let us know if you'd be willing to help with future
user testing (which has largely fallen by the wayside due to a lack of
resources...and even when we've done it in the past has been limited to users
in the few institutions that were willing to help.)
thanks,
Judy
On Mar 5, 2012, at 11:47 PM, Stephen Marquard wrote:
> I have to disagree that the current UI is "fairly intuitive". The Admin
> UI to me appears to reflect the approach of designing a set of services,
> and then giving each service some UI space.
>
> Has any usability testing been done to date, and if so could someone
> post the links to it?
>
> Regards
> Stephen
>
> Stephen Marquard, Acting Director
> Centre for Educational Technology, University of Cape Town
> http://www.cet.uct.ac.za
> Email/IM/XMPP: [email protected]
> Phone: +27-21-650-5037 Cell: +27-83-500-5290
>
>
>
>>>> Christopher Brooks <[email protected]> 3/5/2012 9:11 PM >>>
> Hi,
>
> I just wanted to separate one piece out of this:
>
>>> - If you have a deployed prototype, I can see about getting some
>>> usability testing done here, maybe Judy can as well? We could
> at
>>> least do some less formal usability testing (think aloud,
> etc.).
>> We have not prototype we would like to discuss this first, before we
>
>> would spent our time on this.
>
> I see usability testing as akin to unit testing but for the UI. That
> is, I don't think we should let any significant UI be released without
> some form of usability testing if we have people who are willing to
> test. Without usability testing, we run the risk of making changes
> that are not appropriate for our intended audience.
>
> Usability testing is perhaps the single biggest thing we can do to
> mitigate support requests. As is, the software is fairly intuitive.
> I
> don't want to diminish this if possible, and am willing to help out by
> finding some people here to run through tests (even if I don't have
> the
> ability in the short term to rework the UI, at least we can look for
> pitfalls).
>
> Chris
>
> --
> Christopher Brooks, BSc, MSc
> ARIES Laboratory, University of Saskatchewan
>
> Web: http://www.cs.usask.ca/~cab938
> Phone: 1.306.966.1442
> Mail: Advanced Research in Intelligent Educational Systems Laboratory
> Department of Computer Science
> University of Saskatchewan
> 176 Thorvaldson Building
> 110 Science Place
> Saskatoon, SK
> S7N 5C9
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