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Marjorie,
Eloquently stated! We are in the exact same situation.
Kathy Horton, RN
System Analyst
Franklin Memorial Hospital
111 Franklin Health Commons
Farmington, ME 04938
(207)779-2488
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Monday, July 24, 2006 6:41 AM
To: [email protected]
Subject: [MEDITECH-L] THE LSS/MEDITECH MPM SUITE
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For MPM Suite users:
We have been struggling with the implementation of the LSS/Meditech MPM
suite for over a
year. We have committed, computer-savy physicians and staff working with the
IT dept to
implement this software. Our facility has been a Meditech and LSS Billing
customer since
1996. We have never experienced this level of difficulty with any other
implementation!.
We went "live" with part of the MPM suite last fall ( patient histories,
allergies, visit
text, task routing/messaging, and prescription ordering) but we frequently
discover new
software bugs and missing functionality. We are piloting lab ordering with a
few physicians
after working for months to get the software configured and tested. The LSS
staff
lacks knowledge about configuration, parameters, etc. We are required to use
many work
arounds to get accurate and reliable results from the software, which make
many of our
processes much LESS efficient. We feel we have paid full price for a beta
product.
Much of the functionality promised when we purchased the product, didn't
even exist. We
are a MAGIC site (5.5 SR2).
Here are some of our experiences:
-Many many bugs in the software that LSS is unable to resolve in a timely
manner, some sit
for months.
-There is a serious issue with lack of support or response to many problems.
Sometimes it
can take forever for Meditech/LSS to understand, resolve, or address issues.
-No Dedicated Support when primary support is traveling.
-There is a lack of knowledge in LSS/Meditech support staff to assist with
setup or
configuration with our MPM applications.
-Apparently there is no documentation for any process flows, integration
between modules,
or configuration and setup steps. Some examples are the Order flow from RXM
to OE to LAB
and how it uses ADM, the formulary load process, the flow of Visit Text from
EAR to PCI via
OE.
-Ongoing, unresolved critical issues for months after going live where the
problem did not
exist in TEST.
-Weekly conference calls with LSS/Meditech regarding issues with little
resulting visible
progress.
-We have discontinued paying support on this product, and are evaluating at
what point
we stop implementation and look for another solution.
We have spoken to a few other Magic MPM sites who have confirmed they are
having similar
issues with LSS; it appears the client/server version is a little cleaner.
We
have seen some improvement recently on the Meditech support side, but
continue to be
disappointed with LSS's lack of performance.
I would like to encourage you to provide feedback to make LSS and Meditech
fully aware of
the depth and extent of this problem, and to encourage them to take some
drastic steps to
resolve this before they lose major ground in their clinic software venture.
They have the
potential to have a great product if only they could devote the resources to
make it work
effectively.
**If you do not have these types of issues with the MPM suite, and have full
clinic
documentation and ordering online, I would really be interested in hearing
from you also.
LSS tells us you're out there but they have been unable to provide any
contacts.
Marjorie Tell
Vice President of Information Technology
Riverview Hospital Association
P.O. Box 8080, 410 Dewey St.
Wisconsin Rapids, WI 54495-8080
715-424-8574
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