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Unfortunately our experience has not been as positive with TSG. Recently we requested documentation for an interface and TSG stated that providing this documentation is not part of routine support. We have escalated within the company and have had no response. We feel that new customers are priority whereas “old” customers do not receive the same level of support.
Carolyn Schmidt-Roberts, RD MIS Technical Services Project Manager
Suburban Hospital 8600 Old Georgetown Road Bethesda, MD 20814 E-mail: [EMAIL PROTECTED] Phone: (301) 896-3438 Fax: (301) 897-1344
-----Original Message-----
Hi,
We have used most of The Shams Group products, including Galactica. Their products are great and their support is excellent. Shams has always been willing to customize any product to meet our particular needs.
Tom McManus Sr. Applications Analyst 803.774.8645
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Favello, Helen
Meditech Friends, At Lawrence & Memorial Hospital we're currently using Meditech magic 4.9 SR7. I know that information is appreciated by most of you, but in this particular case, it's really not applicable. I need your feedback on 2 items in regards to:
2. If anyone specifically has used TSG's Galactica products, the experience, the performance, support and service satisfaction, in your opinion. (Perhaps even more specific if anyone has used the Galactica RX product?)
Thank you,
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