In a business environment you need spares. Any amount of downtime is unacceptable. I always thought it was rather funny that people would buy guaranteed 4-hour service contracts for their mission-critical servers. I don't know about you guys, but in my world a 4-hour downtime would put me out of business. Get the standard next-business-day service contract and spend the money you saved on a backup server or two.
-Dave Walton On Mon, May 25, 2009 at 6:33 PM, Curt Raymond <curtlud...@yahoo.com> wrote: > Cheap computers get you cheap support. Get a workstation class machine like a > MacPro or a Macbook Pro and you get good support. Same thing is true with a > workstation class HP. Last I knew all support for the XW series machines from > HP was in Canada. Those machines (HP XW machines) come with 3 year ONSITE > support. Motherboard dies or something and a tech is there the next day. > > When the motherboard in your Mac dies you pack it up and go to the Apple > Store at the mall. They don't have any parts, it'll take a week to get them. > A week later you find out they've ordered the WRONG PARTS so it'll be another > week. So after 2 weeks of waiting you get your machine back. I've NEVER heard > of an Apple Store taking less than 2 weeks for a hardware replacement and > I've talked to hundreds, maybe thousands of people who have had Mac hardware > replaced... I can't understand how anybody could take that kind of chance on > a machine they use for work. Home machine sure but not a workstation. > > -Curt > > Date: Fri, 22 May 2009 12:57:36 -0700 > From: tyler <casi...@usermail.com> > Subject: Re: [MBZ] OT: Retrospect backup problem > To: Mercedes Discussion List <mercedes@okiebenz.com> > Message-ID: <4a1703b0.2010...@usermail.com> > Content-Type: text/plain; charset=ISO-8859-1; format=flowed > > Another reason to use a Mac- every time I've called Apple, I get to > speak to a fluent English speaker. I have nothing against Indian people, > but I do have something against a company who offers phone support for > products sold in the USA, but doesn't staff their call center with > people who speak fluent English. With HP support in particular, I've had > calls where almost zero communication occurred due to a language and > accent barrier between the support person and I. > > Tyler > > dave walton wrote: >> "and it costs MS every time you call!" >> >> Plus you are putting Rupees into the pockets of very hard working support >> techs. >> >> -Dave Walton > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://okiebenz.com/pipermail/mercedes_okiebenz.com/attachments/20090525/411b461f/attachment.html> > _______________________________________ > http://www.okiebenz.com > For new and used parts go to www.okiebenz.com > To search list archives http://www.okiebenz.com/archive/ > > To Unsubscribe or change delivery options go to: > http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com > _______________________________________ http://www.okiebenz.com For new and used parts go to www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
