> Which is why I now know MORE about air-conditioners than most of the
> technicians who come here.
> 
> The phrase, and everything you said, is all excuses for the vendors.

I bet that the air-conditoner technicians believe that
"Air-conditioner maintainance is a process".

Which is why they can never do a proper job.

It is a cop-out when they say it, it is a cop-out when a unix vendor
says it, and it is a copout whenever ANYONE SAYS IT.

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