We have had technicians come to the house. The one that came was a more recent
CGEP graduate, and knew Linux. He did not feel uncomfortable with testing via
ping, or with firefox browser.
The problem about Bell support is that Linux is unknown, and not taboo. Bell
employees at first or second level are taken off the street, and are taught
with debugging flowcharts that are MS based that they can follow. No one has
prepared a Linux flow chart. Also, there are many distributions. If I had to
develop a debug flowchart, I would be using Gnome/KDE/Unity interfaces to
prepare the debugging flowchart
Regards
Leslie
Mr. Leslie Satenstein
Montréal Québec, Canada
From: Stefan Monnier <[email protected]>
To: Sean Rickerd <[email protected]>
Cc: [email protected]
Sent: Wednesday, September 28, 2016 10:15 AM
Subject: Re: [MLUG] Internet provider
> I use Bell and am very happy.
Last I heard, Bell still has a policy that its employees are not allowed
to provide help for GNU/Linux [ I.e. if you call their hotline and the
guy/gal answering happens to be familiar with GNU/Linux and gives you
help, (s)he can be fired for it. ]
So I think MLUG users should stay away from it.
Stefan "who also thinks Bell should be disallowed by law to
provide service to residential customers, since its
being owner of the last-mile puts it in a conflict of
interest"
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