[Modus] OT - National Wholesale Dial

Tue, 11 Nov 2003 22:21:34 -0800

Title: Message
Mike,
 
 Wanted to clarify exactly what happen here.. I would like to say first of all that my company as a whole is at fault because it looks like my sales rep did not follow up with you as I would have liked. This seems to be a problem with sales reps and employees in general, it's tough to get them to do exactly what they should 100% of the time. I hope you can forgive me and our company for the ball being dropped here.
 
For those that curious and to keep from looking bad (which I don't think we deserve)..
 
Mike emailed me on Thursday, August 28, 2003 11:12 PM Central time letting me know he had some interest in our offering.
 
I responded personally by email at exactly 08/28/03 at 11:24 PM and told Mike I would call him in the morning at the number provided.
 
I believe you called in on the morning of 08/29/03 as planned, I am pretty sure you did this in response to the email with my contact info and phone number in it. When you called in I told you the truth, it was busy as could be, the phones were ringing off the hook etc. I asked if I could call you back in a bit, you said OK.
 
On 8/29/03 at 11:44 am Central time I wanted to call Mike personally but I was swamped with calls and customer issues etc.. At this time spoke to my sales rep in the office I was in and asked him to call Mike to take care of his needs, answer his questions etc.. At this point I assumed my sales rep took care of Mike and helped him with his questions etc.. I do remember my sales rep calling you but I think he was unable to get through when he called, I don't remember if he got voice mail, no answer or busy or?? I do remember him making the call as soon as I gave him mikes info. I am guilty of not knowing truly what happen with Mike after this until now.

Since I never heard back from Mike via email or otherwise, I was not aware there was an issue. I will speak to my sales rep about this and explain how he has caused me and my company to be **Shamed** publicy on this list by our friend Mike. We work very hard to take care of potential customers as well as our existing customers and the last thing I want to see on a public list is something like this unless we really deserved it. I guess as a company considering this situation we dropped the ball, just want everyone to know that as far as management is concerned it was not intentional at all and not the norm. Hopefully you can all understand that in business you have to reply on help and employees once you get to a certain size. Sometimes your help lacks in areas or does things you would not do yourself as an owner.
 
Mike, I would love the opportunity to continue with you and make it up to you :)
 
Also, you mentioned that I did not respond to your email.. I can forward the email I sent to you on exactly 08/28/03 at 11:24 PM Central which was not more than 12 minutes after you emailed us. I would say a 12 minute response time at almost midnight should count for something don't you?
 
 
Thanks,
 Todd Routhier
 
 
----- Original Message -----
Sent: Tuesday, November 11, 2003 10:27 PM
Subject: [Modus] OT - National Wholesale Dial

Todd, I really don't know you but here is my experience so far with the company you represent.  I called and asked to talk to someone about your services.  I talked to one person but it was a bad day and I asked if he could call me back.  I never received a return call.  I sent you an email and was never given the courtesy of a return to my email.
 
MikeH
 
 
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Your Own ISP .com
Sent: Tuesday, November 11, 2003 10:02 PM
To: [EMAIL PROTECTED]
Subject: [Modus] OT - National Wholesale Dial

We offer great options especially for the startups and those with smaller numbers..
 
I have been on this list for a long time, just responding to the request.
 
If any of you have any questions about our services I will be happy to help, just call me at 888-230-5333 x89.
 
Normally we can get you up and running in as little as 2 hours depending on the options you want.
 
$99 setup for just raw dialup, national access on pretty much all of the networks, TOP notch support, I could go on but I won't :)
 
We have a long list of happy ISP's, this is our main business not a side show.
 
We have no minimums at all just a $25 administrative fee monthly if you have less than 20 customers. Once you have 20 customers, it's waived..
 
 
Thanks for asking..
 
Todd Routhier
Your Own ISP
 

Reply via email to