[Modus] Complaints of lost mail

[Mark Thornton]

The cases where this has come up were related to mail the customer released from quarantine and didn't see it arrive in their mailbox. The problem is when it is released it comes out with the original received date and time and is placed in the inbox accordingly. If the user is sorting the inbox by date and time and has a lot of mail, the new message is inserted a ways back in their listing and they call asking where it went. You might investigate if this is the source of the complaint. Once our techs knew to tell the customers to go back looking for the messages the issue became tolerable. I still wish the program rewrote the header so that it arrived in the mailbox as the most recent message though. Mark Thornton San Marcos Internet, Inc 512-393-5300   ----- Original Message ----- From: Gary Carr To: [EMAIL PROTECTED] Sent: Thursday, November 13, 2003 12:05 PM Subject: [Modus] Complaints of lost mail Has anyone who upgraded to Modus 3 received any complaints of lost email? We have had 3 difference customers call us in the last few days saying their not getting all their email. I think it's just shell shock from the reduction in spam but wanted to cover the possibility.       Gary