[Modus] {OT} Small business Server Delays

[Michael B. Smith]

OK, good.   Have you tried turning up monitoring and logging on their server to show what it says? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Suneel Jhangiani Sent: Tuesday, January 13, 2004 1:17 PM To: [EMAIL PROTECTED] Subject: [Modus] {OT} Small business Server Delays You can email me the screen shot privately if you want.   The settings are set as per the details below. With the exception that 4 DNS servers have been manually listed (this was done to try and alleviate the problems experienced).   They are currently set to use their Internal SBS DNS, however as far as the other machines on the Net go they use different DNS and the zone is hosted separately. This should not be an issue as remote workers would connect to their server via the VPN connection and there is a DNS entry for this. Also, the DNS entries both forward and reverse are correctly set-up as our ModusMail OPR log shows:   ---- SMTPRS log entry made at 01/13/2004 13:04:29 Incoming SMTP call from 212.58.150.133 at 10:59:26. The address 212.58.150.133 is found in the Reverse DNS Cache. Reverse DNS Lookup for sbs.grierolubi.co.uk completed at 10:59:26. Address 212.58.150.133 resolves to sbs.grierolubi.co.uk. <<< 220 mail-gw1.inctech.com ModusMail ESMTP Receiver Version 2.0.244.0 Ready >>> EHLO sbs.grierolubi.co.uk <<< 250-mail-gw1.inctech.com   The weird issues is that we see emails from them however, sometimes there are long delays. What puzzles me is that if you send an email to an address then that will sit in the queue, a subsequent email to the same address will get delivered in a matter of seconds and the original first message will continue to sit in the queue.   ----- ACK and you shall receive.   (--------------------------------)         {(((((( (     Suneel Jhangiani           )        /_  _  ) (    Technical Director          )       ( .  .   ) ( Inter-Computer Technology Ltd. )        ( /   ) (----------------------------------oOOo------------oOOo----) ( 40 James Street                Tel: +44 (0) 20 7486 9601 ) ( London W1U 1EU                 Fax: +44 (0) 7050 678 978 ) ( United Kingdom               Email: [EMAIL PROTECTED]     ) (             Website: http://www.inctech.com              ) (----------------------------------------------------------) From: Michael B. Smith [mailto:[EMAIL PROTECTED] Sent: 13 January 2004 17:55 To: [EMAIL PROTECTED] Subject: [Modus] {OT} Small business Server Delays   Well, I tried including a 25 KB screen shot, but that didn't work. How small are emails limited in this forum?   From: Michael B. Smith Sent: Tuesday, January 13, 2004 12:49 PM To: '[EMAIL PROTECTED]' Subject: RE: [Modus] {OT} Small business Server Delays Does the queued email show in the Ex2k3 queues on the server? I'm presuming so.   Is this company hosting their own external DNS? Or do they have a proper split DNS?   This is the default configuration for outgoing retries in Ex2k3:    First retry interval: 10 Second retry interval: 10 Third retry interval: 10 Subsequent retry interval: 15 Delay notification: 12 Hours Expiration timeout: 2 Days   (Default SMTP Virtual Server Properties, Delivery tab)   has their's been changed?   Clicking the "Advanced" button, has "Perform Reverse DNS lookup" been checked?   ISA settings are found in the "ISA Management" MMC snap-in (including rules, filters, and LATs).   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Suneel Jhangiani Sent: Tuesday, January 13, 2004 12:33 PM To: [EMAIL PROTECTED] Subject: [Modus] {OT} Small business Server Delays I’ll double check on the root hints, but the point is that an Email sent to me got queued yesterday and still hasn’t been delivered although other emails have been.   DHCP is running and is handing out addresses correctly for the internal space. The external (Internet) interface has a single static IP which is bridged over from the ADSL modem and all other connections are working fine.   I believe the ISA is running as the server creates a basic rule set, however I have been unable to find the rules in the Routing MMC.   ----- Here at First National, you're not just a number - you're two numbers, a dash, three more numbers, another dash, and another number.   (--------------------------------)         {(((((( (     Suneel Jhangiani           )        /_  _  ) (    Technical Director          )       ( .  .   ) ( Inter-Computer Technology Ltd. )        ( /   ) (----------------------------------oOOo------------oOOo----) ( 40 James Street                Tel: +44 (0) 20 7486 9601 ) ( London W1U 1EU                 Fax: +44 (0) 7050 678 978 ) ( United Kingdom               Email: [EMAIL PROTECTED]     ) (             Website: http://www.inctech.com              ) (----------------------------------------------------------) From: Michael B. Smith [mailto:[EMAIL PROTECTED] Sent: 13 January 2004 17:19 To: [EMAIL PROTECTED] Subject: [Modus] {OT} Small business Server Delays   I would verify the configuration of the DNS server on the SBS computer (using root hints preferably). I would also verify that DHCP is handing out the internal IP address of the SBS computer for DNS.   Are they using ISA? That can open up an entire other can of worms...