To all Customers running Vircom Anti-Virus (Norman or
McAfee):
Some customers are having problems updating their Anti-Virus
engine. For some unknown reason, the new virus definition is downloaded but not
installed. This generates an error on the console and the logs. If you
are having this unfortunate behavior, please follow one of theses steps.
This is a workaround solution until we get a permanent fix.
Thank you.
STEP-1 Try
"soft-stopping" the services to force the update.
Try stopping moduscan
Try stopping modusadm
Start both services
Do an update now.
If you get an error message or the avupdate.exe isn't updated go to step 2
STEP-2 Try
"hard-killing" the services to force the update.
Try stopping or killing moduscan
Try stopping or killing modusadm
To kill modusadmin, you can get the kill command here:
http://www.vircom.com/supteam/kill.exe. Put it in your windows or winnt
folder then invoke it from a DOS command line:
kill modusadm
For customers running McAfee:
Go to your modus directory
- Go to the McAfee subdirectory (for Norman Anti-Virus)
run mcafeeavupdate.exe
Start moduscan and modusadm
For Customers running Norman:
Go to your modus directory
- Go to the nvc subdirectory (for Norman Anti-Virus)
-- Go to the nse subdirectory
run the avupdate.exe (doubleclick on it)
Start moduscan and modusadm
If it still fails,
STEP-3) Do a reboot to force an update.
Shutdown and reboot the server.
Do an update now.
Notify us which step fixes the issue. We're recording every
instance this happens so we can make sure it doesn't happen in the future.
********************
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