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See below: JDL> Goto your modus directory under program files, find the NVC folder and open JDL> it, find the NSE folder and open it, RUN the avupdate.exe (just double-click JDL> it). Once it runs restart both service & it will work. JDL> Regards, JDL> J. Lewis JDL> Allegany.com IS Inc JDL> Home of Kinzua.net KL> we just tried this and now we are dead the services KL> (modusscan and modus admin)�did not start KL> � KL> Help KL> � KL> Keven KL> Fallsnet KL> ----- Original Message ----- KL> From: Robert Button KL> To:[EMAIL PROTECTED] KL> Sent: Wednesday, January 28, 2004 3:28 PM KL> Subject: [Modus] VIRCOM Error Updating Virus KL> To all Customers running Vircom Anti-Virus (Norman or McAfee): KL> � KL> Some customers are having problems updating their KL> Anti-Virus engine. For some unknown reason, the new virus KL> definition is downloaded but not installed. This generates an KL> error on the console and the logs. �If you are having this KL> unfortunate behavior, please follow one of theses steps.� This KL> is a workaround solution until we get a permanent fix. KL> � KL> Thank you. KL> � KL> � KL> STEP-1 Try "soft-stopping" the services to force the update. KL> Try stopping moduscan KL> Try stopping modusadm KL> Start both services KL> Do an update now. KL> If you get an error message or the avupdate.exe isn't updated go to step 2 KL> STEP-2 Try "hard-killing" the services to force the update. KL> Try stopping or killing moduscan KL> Try stopping or killing�modusadm KL> To kill modusadmin, you can get the kill command here: KL> http://www.vircom.com/supteam/kill.exe.� Put it in your windows or KL> winnt folder then invoke it from a DOS command line: KL> kill modusadm KL> For customers running McAfee: KL> Go to your modus directory KL> - Go to the McAfee subdirectory� (for Norman Anti-Virus) KL> run mcafeeavupdate.exe KL> Start moduscan and modusadm KL> For Customers running Norman: KL> Go to your modus directory KL> - Go to the nvc subdirectory� (for Norman Anti-Virus) KL> -- Go to the nse subdirectory KL> run the avupdate.exe (doubleclick on it) KL> Start moduscan and modusadm KL> If it still fails, KL> STEP-3) Do a reboot to force an update. KL> Shutdown and reboot the server. KL> Do an update now. KL> Notify us which step fixes the issue.� We're recording KL> every instance this happens so we can make sure it doesn't KL> happen in the future. KL> � KL> ******************** KL> � KL> � KL> Robert Button KL> Director, Customer Services KL> Vircom Inc. KL> www.vircom.com KL> � KL> Multi-Layered Anti-Spam Technology KL> � ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
