To all Customers running Vircom
Anti-Virus (Norman or McAfee):
Some customers are having problems
updating their Anti-Virus engine. For some unknown reason, the new virus
definition is downloaded but not installed. This generates an error on the
console and the logs. If you are having this unfortunate behavior,
please follow one of theses steps. This is a workaround solution until
we get a permanent fix.
Thank you.
STEP-1 Try "soft-stopping" the
services to force the update.
Try stopping
moduscan
Try stopping modusadm
Start both services
Do an update
now.
If you get an error message or the avupdate.exe isn't updated go
to step 2
STEP-2 Try "hard-killing" the services to force the
update.
Try stopping or killing
moduscan
Try stopping or killing modusadm
To kill modusadmin,
you can get the kill command here:
http://www.vircom.com/supteam/kill.exe. Put it in your windows or winnt
folder then invoke it from a DOS command line:
kill modusadm
For
customers running McAfee:
Go to your modus directory
- Go
to the McAfee subdirectory (for Norman Anti-Virus)
run
mcafeeavupdate.exe
Start moduscan and
modusadm
For Customers running
Norman:
Go to your modus directory
- Go
to the nvc subdirectory (for Norman Anti-Virus)
-- Go to the nse
subdirectory
run the avupdate.exe (doubleclick on it)
Start moduscan and
modusadm
If it still
fails,
STEP-3) Do a reboot to force an
update.
Shutdown and reboot the
server.
Do an update
now.
Notify us which step fixes the
issue. We're recording every instance this happens so we can make sure
it doesn't happen in the future.
********************
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