* This is the modus mailing list * jezuz, waat maachen dei fir saachen...
Wednesday, January 28, 2004, 10:54:40 PM, you wrote: CS> * This is the modus mailing list * CS> See below: JDL>> Goto your modus directory under program files, find the NVC folder and open JDL>> it, find the NSE folder and open it, RUN the avupdate.exe (just double-click JDL>> it). Once it runs restart both service & it will work. JDL>> Regards, JDL>> J. Lewis JDL>> Allegany.com IS Inc JDL>> Home of Kinzua.net KL>> we just tried this and now we are dead the services KL>> (modusscan and modus admin)�did not start KL>> � KL>> Help KL>> � KL>> Keven KL>> Fallsnet KL>> ----- Original Message ----- KL>> From: Robert Button KL>> To:[EMAIL PROTECTED] KL>> Sent: Wednesday, January 28, 2004 3:28 PM KL>> Subject: [Modus] VIRCOM Error Updating Virus KL>> To all Customers running Vircom Anti-Virus (Norman or McAfee): KL>> � KL>> Some customers are having problems updating their KL>> Anti-Virus engine. For some unknown reason, the new virus KL>> definition is downloaded but not installed. This generates an KL>> error on the console and the logs. �If you are having this KL>> unfortunate behavior, please follow one of theses steps.� This KL>> is a workaround solution until we get a permanent fix. KL>> � KL>> Thank you. KL>> � KL>> � KL>> STEP-1 Try "soft-stopping" the services to force the update. KL>> Try stopping moduscan KL>> Try stopping modusadm KL>> Start both services KL>> Do an update now. KL>> If you get an error message or the avupdate.exe isn't updated go to step 2 KL>> STEP-2 Try "hard-killing" the services to force the update. KL>> Try stopping or killing moduscan KL>> Try stopping or killing�modusadm KL>> To kill modusadmin, you can get the kill command here: KL>> http://www.vircom.com/supteam/kill.exe.� Put it in your windows or KL>> winnt folder then invoke it from a DOS command line: KL>> kill modusadm KL>> For customers running McAfee: KL>> Go to your modus directory KL>> - Go to the McAfee subdirectory� (for Norman Anti-Virus) KL>> run mcafeeavupdate.exe KL>> Start moduscan and modusadm KL>> For Customers running Norman: KL>> Go to your modus directory KL>> - Go to the nvc subdirectory� (for Norman Anti-Virus) KL>> -- Go to the nse subdirectory KL>> run the avupdate.exe (doubleclick on it) KL>> Start moduscan and modusadm KL>> If it still fails, KL>> STEP-3) Do a reboot to force an update. KL>> Shutdown and reboot the server. KL>> Do an update now. KL>> Notify us which step fixes the issue.� We're recording KL>> every instance this happens so we can make sure it doesn't KL>> happen in the future. KL>> � KL>> ******************** KL>> � KL>> � KL>> Robert Button KL>> Director, Customer Services KL>> Vircom Inc. KL>> www.vircom.com KL>> � KL>> Multi-Layered Anti-Spam Technology KL>> � CS> ** CS> To unsubscribe, send an Email to: [EMAIL PROTECTED] CS> with the word "UNSUBSCRIBE" in the body or subject line. -- Best regards, Christian mailto:[EMAIL PROTECTED] ** To unsubscribe, send an Email to: [EMAIL PROTECTED] with the word "UNSUBSCRIBE" in the body or subject line.
