[Modus] VIRCOM Error Updating Virus

[Lora L Merritt]

Title: Message

Step-2 fixed this for us.  A hard reboot does not fix it.  We tried that first.   ----- Original Message ----- From: Robert Button To: [EMAIL PROTECTED] Sent: Wednesday, January 28, 2004 4:28 PM Subject: [Modus] VIRCOM Error Updating Virus To all Customers running Vircom Anti-Virus (Norman or McAfee):   Some customers are having problems updating their Anti-Virus engine. For some unknown reason, the new virus definition is downloaded but not installed. This generates an error on the console and the logs.  If you are having this unfortunate behavior, please follow one of theses steps.  This is a workaround solution until we get a permanent fix.   Thank you.     STEP-1 Try "soft-stopping" the services to force the update. Try stopping moduscan Try stopping modusadm Start both services Do an update now. If you get an error message or the avupdate.exe isn't updated go to step 2 STEP-2 Try "hard-killing" the services to force the update. Try stopping or killing moduscan Try stopping or killing modusadm To kill modusadmin, you can get the kill command here: http://www.vircom.com/supteam/kill.exe.  Put it in your windows or winnt folder then invoke it from a DOS command line: kill modusadm For customers running McAfee: Go to your modus directory - Go to the McAfee subdirectory  (for Norman Anti-Virus) run mcafeeavupdate.exe Start moduscan and modusadm For Customers running Norman: Go to your modus directory - Go to the nvc subdirectory  (for Norman Anti-Virus) -- Go to the nse subdirectory run the avupdate.exe (doubleclick on it) Start moduscan and modusadm If it still fails, STEP-3) Do a reboot to force an update. Shutdown and reboot the server. Do an update now. Notify us which step fixes the issue.  We're recording every instance this happens so we can make sure it doesn't happen in the future.   ********************     Robert Button Director, Customer Services Vircom Inc. www.vircom.com   Multi-Layered Anti-Spam Technology

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