I know this is not an option for everyone but is anyone using ultradns?
I've been testing UltraDNS for about six months. My data center and Cable&Wireless (soon to be Savvis) provides the bulk of my DNS right now, but I'm worried about how sturdy their system is (two major outages in two years) and sometimes my requests take more than a day to process. Plus the DNS team doesn't work on weekends.
Anyway, I set up an account at UltraDNS about six months ago so I could become familiar with their interface. The web interface is a little klutzy, but it works once you figure out which buttons mean what.
By biggest complaint was their customer service. When I first signed up, I could never get through to talk to someone. Very frustrating.
They've since re-vamped their response team and protocol and it has improved. My only experience since the re-engineering/re-org/whatever was much better, but still not as smoothly handled as I would have liked.
I really wish there was another competitor with the same *apparent* level of quality, because I'm still not convinced UltraDNS is as reliable and well managed as they claim.
-peter
-- Peter Lakanen [EMAIL PROTECTED] Platinum Web Development http://www.platinumweb.com 1320 Terrace Street Tallahassee, FL 32303 850.508.4518 FAX: 850.681.1930
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