there is a company (Novell), a customer(me), a paid commercial product(MT). customer need a support to be able to use the product. support is on holiday. it is none of business why they do not response, i am not their collique nor a partner of them. this is so amateur behaviour. i do not consider this as personally. so i dont mean miguel. i mean novell. support department belongs novell. if there is no response from support that means novell is bad company. it is so dangerous to make business with them.
there is no other options except wait. i think miguel will make an personal announcement. if they leave novell as a team to support MT, for me it will not be acceptable. they do not support as a company, so they can not support as a small team. as i know novell is very old company. you trust old companies. what i need is so simple; support should apply license transfer process as they mentioned. it seems they stopped all support process which effects me as a customer. a product like this must have "always" feature not "sometimes". as a hobby sometimes is acceptable, as a business not. assume that you have an account on a bank. you want to transfer money. you can not do it for 6 days. you can not reach to the support. someone says you to send blank paper to other account for a while, wait monday :-) -- View this message in context: http://monotouch.2284126.n4.nabble.com/How-to-access-support-team-tp3516830p3517317.html Sent from the MonoTouch mailing list archive at Nabble.com. _______________________________________________ MonoTouch mailing list [email protected] http://lists.ximian.com/mailman/listinfo/monotouch
