Fair enough, I guess. Try calling Novell (who, btw, don't legally exist anymore - old company or not) if you can't wait:
http://www.novell.com/ContactsOffices/contacts_offices.jsp or Attachmate, who bought them: http://www.attachmate.com/Worldwide/Attachmate+Worldwide.htm They might be able to do something. If I was you, I'd be using Skype, 'cos a normal voice call, if it's international, is going to cost you a LOT (expect to be on hold for a while) try asking on irc (here: http://monotouch.net/Chat ) - I'd ask for you, but I'm at work, and IRC is blocked. Other than that, there isn't much anyone here can do for you today.... Sorry N On Thu, May 12, 2011 at 14:16, atmuc <[email protected]> wrote: > there is a company (Novell), a customer(me), a paid commercial product(MT). > customer need a support to be able to use the product. support is on > holiday. it is none of business why they do not response, i am not their > collique nor a partner of them. this is so amateur behaviour. i do not > consider this as personally. so i dont mean miguel. i mean novell. support > department belongs novell. if there is no response from support that means > novell is bad company. it is so dangerous to make business with them. > > there is no other options except wait. i think miguel will make an personal > announcement. if they leave novell as a team to support MT, for me it will > not be acceptable. they do not support as a company, so they can not support > as a small team. as i know novell is very old company. you trust old > companies. > > what i need is so simple; support should apply license transfer process as > they mentioned. it seems they stopped all support process which effects me > as a customer. > > a product like this must have "always" feature not "sometimes". as a hobby > sometimes is acceptable, as a business not. > > assume that you have an account on a bank. you want to transfer money. you > can not do it for 6 days. you can not reach to the support. someone says you > to send blank paper to other account for a while, wait monday :-) > > -- > View this message in context: > http://monotouch.2284126.n4.nabble.com/How-to-access-support-team-tp3516830p3517317.html > Sent from the MonoTouch mailing list archive at Nabble.com. > _______________________________________________ > MonoTouch mailing list > [email protected] > http://lists.ximian.com/mailman/listinfo/monotouch > -- Nic Wise t. +44 7788 592 806 | @fastchicken | http://www.linkedin.com/in/nicwise b. http://www.fastchicken.co.nz/ | http://www.flickr.com/photos/nicwise mobileAgent (for FreeAgent): get your accounts in your pocket. http://goo.gl/IuBU Trip Wallet: Keep track of your budget on the go: http://goo.gl/ePhKa London Bike App: Find the nearest Boris Bike, and get riding! http://goo.gl/Icp2 _______________________________________________ MonoTouch mailing list [email protected] http://lists.ximian.com/mailman/listinfo/monotouch
