----- Original Message -----
Sent: Thursday, November 11, 2004 7:04
PM
Subject: Re: [MOPO] Paypal
John,
Sorry to hear that this fellow used PayPal to hurt you -- you've always
been great about shipping posters all the way from down under for only $7.00
USD. I hope the refund amount wasn't too much. It's pretty ironic that PayPal
allows sellers to accept payments from "international buyers" (even encourages
it) but that if there is a problem with an international buyer they simply say
that you ship international "at your own risk". Typical double-standard from
PayPal again. I suppose if this happens to you very often, you'll be forced to
charge everyone a higher shipping rate (one which does provide a tracking
number). Or else possibly offer both, but if the buyer wants the $7.00 rate,
they have to agree to not file a PayPal claim against you in the event it does
not get to them. That's not a good solution, but then nothing seems to be in
this case.
The sad fact is that PayPal always sides with the person who paid in
these disputes -- the only sellers who can get away with taking PayPal and
scamming the buyers are the ones who continually empty their PayPal accounts
and continually close them and open new ones, staying one step ahead of those
filing complaints with PayPal about them. The honest sellers get stuck with
PayPal arbitrary decisions.
Perhaps it will soon be time to make charging insurance mandatory (an
insured package must by definition carry some kind of tracking number) and at
least if the package does not get to the buyer, you can get reimbursed for any
refunds you have to give. Of course, insurance means declaring full value for
customs, so it gets messy there as well when shipping international.
Nope. I got no good solutions. Probably the best is find the cheapest way
of sending something with a tracking number. Here in the U.S. we can send a
Priority Mail package and for 45 cents add what is called a "delivery
confirmation" tag which is actually useless as a delivery confirmation, but
does give the package a "tracking number" of sorts.
-- JR
----- Original Message -----
Sent: Wednesday, November 10, 2004
15:41
Subject: [MOPO] Paypal
Hi everyone
This is a warning to sellers who use paypal. I
sold a poster to a customer in France about 3 weeks ago. He paid with
paypal. I sent the poster immediately - airmail as usual. He filed a
complaint a few days ago saying that he had not received the poster. No
contact with me at all from either paypal or the customer. I logged on to my
account and found that there was an "issue" that had to be resolved. Paypal
gave me two options:
1. Provide on line tracking of the
package.
2. Refund the customer.
I send all of my packages normal airmail at a
basic 7.00. Most of you would know that I rarely if ever have a problem and
delivery is often within a week but our postal service does not offer
on line tracking on international airmail.
So I was left with no option at all but to
refund the customer. I was given no opportunity to communicate with the
customer or paypal.
My feeling is that he received the package and
uses this as a form of scam. Paypal say that if you ship internationally,
you do so at your own risk. I'm not sure what they actually mean by
"internationally".
So, basically, if you send a package without on
line tracking you have no comeback with paypal. If anyone disputes the
transaction you have to give them a refund.
Regards
John
JOHN REID VINTAGE MOVIE MEMORABILIA
PO Box
92
Palm Beach
Qld 4221
Australia
WEBSITE:
www.moviemem.com
eBay Userid: johnwr
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