The way it works now. YOU were supposed to wrap the parcel and get it into
the mail within 5 seconds of his money hitting your PP account.
I guess the safer way is to acknowledge the payment and tell the buyer when
you are going to ship.
Phil
----- Original Message -----
From: "Michael Wong" <[email protected]>
To: <[email protected]>
Sent: Thursday, May 06, 2010 5:43 PM
Subject: [MOPO] Bad news ebay buyer alert
Hi MOPO,
After 10 years of selling I finally got my first negative feedback!
If I were you I would avoid ebay id colonel_john_sheppard of Larry Casey
who may also go by Bob Morane, Clausse Laurent or wraiths. He collects on
Logan's Run.
This buyer paid on 4/25. I transferred the money to my account on 4/26,
wrapped the package on 5/3 and was planning to mail it on 5/4. I logged
onto
my Paypal account that morning to find that the buyer had filed a buyer
dispute which caused the money to be taken from my account and placed in
"held"
status. I emailed the buyer and told him that if he removed the hold, the
package would go out that afternoon. He insisted that I should mail the
package first. Within 24 hours, he had escalated to a buyer claim and
left me
negative feedback. I "resolved" the case by refunding his money. This on
a
$17 photo that would have taken almost a week to arrive in France by
Global Priority in any case.
I have learned my lesson. In any case where a spurious complaint has been
made, I will instantly refund the money and hopefully cause the ebay sale
to
be voided and avoid getting bad feedback.
Thanks, Michael, Cinecityposters</HTML>
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