I have to say.. just from reading your time line-- between the time the buyer paid you and the date you were planning on mailing was a 10 DAY spread. Why such a delay? if you had the $ in your account on 4/26, that photo should have been sent on that day, or no later than 4/30. (unless you informed the buyer it would be upwards of 10 days to mail a single photo).
You also didnt mention what the initial buyer's dispute was. and after you had his money for 10 days with no item mailed, a hold seems the right action to take. I would have been highly annoyed as well. He paid immediately in good faith, and you chose to sit around for 10 days doing nothing. Not good business. For all he knew, you had taken his money and run. Kerry On Thu, May 6, 2010 at 12:43 AM, Michael Wong <[email protected]>wrote: > Hi MOPO, > After 10 years of selling I finally got my first negative feedback! > > If I were you I would avoid ebay id colonel_john_sheppard of Larry Casey > who may also go by Bob Morane, Clausse Laurent or wraiths. He collects on > Logan's Run. > > This buyer paid on 4/25. I transferred the money to my account on 4/26, > wrapped the package on 5/3 and was planning to mail it on 5/4. I logged > onto > my Paypal account that morning to find that the buyer had filed a buyer > dispute which caused the money to be taken from my account and placed in > "held" > status. I emailed the buyer and told him that if he removed the hold, the > package would go out that afternoon. He insisted that I should mail the > package first. Within 24 hours, he had escalated to a buyer claim and left > me > negative feedback. I "resolved" the case by refunding his money. This on > a > $17 photo that would have taken almost a week to arrive in France by > Global Priority in any case. > > I have learned my lesson. In any case where a spurious complaint has been > made, I will instantly refund the money and hopefully cause the ebay sale > to > be voided and avoid getting bad feedback. > > Thanks, Michael, Cinecityposters</HTML> > > Visit the MoPo Mailing List Web Site at www.filmfan.com > ___________________________________________________________________ > How to UNSUBSCRIBE from the MoPo Mailing List > > Send a message addressed to: [email protected] > In the BODY of your message type: SIGNOFF MOPO-L > > The author of this message is solely responsible for its content. > Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
