Hi Ben As you know, I sell a lot on ebay and sellers are expected to send packages very quickly - usually within one day of payment. Buyers have been educated to expect prompt shipping along with low postage charges and great packaging plus notification of shipment. If sellers dont meet the standards they are given low ratings and they eventually get booted out. This is the "new ebay". In my humble opinion, another important thing is that buyers need to know the postage costs before they bid - not after.
ebay publish postage costs, return policy, shipping times including how quickly a seller will send the item. Its all there for buyers to check before they make their purchase. Maybe auction houses might have restrictions or issues that prevent them from shipping immediately but I think anything longer than a week to ship is probably unreasonable. However, some auction houses do not have shipping departments at all. They leave it up to you to arrange shipping, despite the fact that they encourage interstate and international bidders. I recently bid on an auction interstate and it was considerably cheaper for me to pay for a flight and accommodation rather than pay the ridiculous fee that the third party packing agent wanted. Regards John JOHN REID VINTAGE MOVIE MEMORABILIA Websites: www.moviemem.com www.OzeFilm.com www.OzeAuction.com www.BodyCorporateNews.com Facebook: www.facebook.com/moviemem Mailing Address: John Reid PO Box 92 Elanora Qld 4221 Australia ----- Original Message ----- From: Sales To: [email protected] Sent: Friday, December 20, 2013 1:13 PM Subject: [MOPO] NT Delivery times on Posters Hi all I have always seen MoPo as a way of talking about our hobby and our experiences with other likeminded people. Thus I would be keen to hear any feedback from the more experienced collectors / dealers on the above topic and what is considered reasonable and what is not as this experience I am about to relay is my first with this coy. Maybe I am expecting too much and if so I'll take on board what is said for future reference and if it is otherwise then my instincts are right. I recently bought a poster from Heritage for the first time. Being new to the shipping options that were available to me, I found the customer service staff at Heritage to be very helpful post the completion of the auction. Once the options had been made clear to me in terms of cost and time frames etc, I made a decision, filled out the appropriate paper work and relayed that to the staff on the 26th November. I was informed at the time that the poster would take up to 3 weeks to get to me which was fair enough. All seemed well up to this point, I had won my poster at auction, the customer service staff that I had been in touch with were helpful and my poster was about to leave or was it ? On the 18th December I sent an e-mail to the primary staff member at Heritage who had been very helpful asking for confirmation as to when the poster left as it had been just over 3 weeks. I received a prompt reply back from the helpful staff member who informed me that she had been in touch with the shipping manager and the result was my poster had not actually left . The two reasons were, 3 weeks ago an Ice storm set in for 3 days and that set them back a few days. The other reason was so I am told, only one person is allocated to pack all the posters because they are so delicate. So because of an ice storm that lasted 3 days and 1 person packing posters, my poster has sat around for 3 weeks and is only now moving because I e-mailed them. When I was emailed with these reasons as to why my poster had not left , I responded essentially saying Heritage has good people on its customer service staff but unfortunately they are getting let down by others when it comes to shipping. However I also mentioned on other selling platforms such as eBay, this sort of shipping standard and lack of communication concerning delays doesn't get tolerated and there are significant consequences. ( I am sure you are all aware of that).Why should Heritage be exempt I am thinking particularly when it comes to a new customer ? I mentioned in the e-mail I am purely wanting to give valuable feedback as a first time customer. With this in mind, you would think this would be an opportunity for a coy like Heritage to shine as being customer focused in times of trouble but as yet I have only had automated acknowledgements of my e-mail from the two people I sent it to and no responses. As one last footnote to this post, I have had a survey sent to me (automated) saying this. "We are here for you, and I just wanted to give you an opportunity to help us enrich and improve your client experience by giving us your feedback" I have been factual, balanced and given praise where it's due in this post but would be keen to hear what others think... Regards Ben www.allaboutmovies.com.au Movie Memorabilia - Original Movie Posters and Lobby Cards Website: www.allaboutmovies.com.au Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content. Visit the MoPo Mailing List Web Site at www.filmfan.com ___________________________________________________________________ How to UNSUBSCRIBE from the MoPo Mailing List Send a message addressed to: [email protected] In the BODY of your message type: SIGNOFF MOPO-L The author of this message is solely responsible for its content.
