Ben Bucksch wrote:
>
> Simon P. Lucy wrote:
>
> > For those users that stray into mozilla.org user groups they need to
> > be steered correctly into the right channel for their distribution.
>
> As I said, m.users won't help us here. They will either go to
> netscape.communicator or m.apps.mailnews. Why should they go to m.users?
>
> > If a user picks up a milestone or nightly release (and by doing so
> > they've qualified themselves as being different to a casual user),
> > then they should get supported (and currently do), within mozilla.org.
>
> There is *no* Mozilla user, not even the above-average user. There are
> only sincere testers and developers. Everything else is misplaced and we
> shouldn't even start to support it. The only alternative I see is to
> completely change the policy of mozilla.org.
>
> > Nor do I think that users should be dissuaded from getting nightlies
> > and milestones because its only by having a disparate and random
> > distribution that we will get the many eyes and hands that are needed
> > to show bugs and uncover feature requirements.
>
> We have 200 people regularly downloading nightlies. There are 150
> netscape employees and 300 relatively constant non-Netscape
> code-contributors, I guess. That's a lot of randomness. Our problem is
> not too few bug reports, but too few developers to fix them.
I am I guess in the 200 catagory. I am not a programer nor a Netscape Employee.
I download a Nightly about evey week to 10 days.
I did report on the bug showing an error code on the status bar.
and I did file a RFE Bug to add a location Bar (though I doubt seriously
whether anyone will read it or take it seriously.
>
> Currently, there are not many users using Mozilla. As soon as Mozilla
> gets more stable, more famous and we start supporting users (i.e. give
> the impression that Mozilla is for users), there will be so many that
> they are not helping with bug-reporting anymore (because they report
> only very visible bugs and don't care about the rest), but consume a lot
> of resources for help. I didn't see many useful bug reports from Beonex
> users. But I spent a *ton* (too much) of time answering FAQs.
>
> To stress my point again: I think, there should be an open-source
> distribution of Mozilla for users. Either
> - mozilla.org denies users and Beonex (and maybe others) supports them or
> - mozilla.org completely changes its policy, website etc. and welcomes
> users, and I pack my things with Beonex.
> If mozilla.org supports users here and there a bit (i.e. as suggested),
> - we will continue to see clueless posts on development newsgroups
> - Beonex will have to "compete" with Mozilla, which is absolutely pointless.
>
> Any non-strict policy causes confusion, and any confusion on the users'
> side costs us a lot of time.
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