Gervase Markham wrote:
> I propose that we do all we can to educate users such that they do not ask
> questions in development communications channels.
> Do _you_ propose that we continue to do nothing about this problem?
No, I completely agree with you. But in my view answering questions is never
bad. If you can't point to an FAQ where the question has already been
answered, then it's a valid question that deserves an answer, if resources
permit. If many people ask the wrong questions in the wrong places, it may
well be that we need more and better FAQs and/or spread the knowledge where
these FAQs live.
The newsgroup renaming is a Good Thing (tm). In fact, my proposal to educate
users goes even further:
1. Create some "catchy" additional newsgroups that are not intended to be
used as a development communications channel in the first place (e.g.
mozilla.bugs.browser, mozilla.bugs.mail-news).
2. Make them moderated by a robot that points new posters to an FAQ page.
3. This should reduce the number of posts a lot, and increase their quality.
Maybe as a result some people will even read these groups and answer
questions there for fun?
I have made a draft for such an FAQ:
http://www.ags.uni-sb.de/~afranke/mozilla/bugs-faq.html
Andreas
