Asa Dotzler wrote:
I'm looking for review on the list of problem types we'll offer (in a
select list) in the New "Report a Broken Website" tool.
Just to recap, this tool will hopefully pull a lot of the "page doesn't
look right" type bugs out of Bugzilla and into a more Talkback-style
database. The tool will be available as a small wizard in the client and
should lower the barrier to entry for filing reports on sites that
aren't working. With sufficient volume, we can focus our testcasing
resources on the most important or most visible problems first.
OK, here's the list of problem types I've come up with. If you all have
suggestions, please post here. Also, remember that we're going to be
delivering this tool to a much larger audience than the current Bugzilla
user base, so the problem types need to be phrased so that "ordinary"
users will understand what they mean. Of course, the categories should
also be the ones that are most helpful to us as we cull through this data.
Browser crashes
Browser freezes
We can leave these, but they may not ever be used. Simply because the
tool doesn't invoke on a crash or freeze (most likely). We don't let
the user manually input since http://www.foo.tld !=
http://www.foo.tld/badpage. This harms our ability to agregate. I left
them in my development copy... though I doubt they are much/any use.
Can't log in / Can't access page / Blocked *
This is a must have, not really sure how to put it. Current wording in
the system is "Mozilla Blocked / ('Netscape Not Supported')"
Blank page
Content missing
These are easy to confuse... I think we need to clarify or just choose
1. Even localizing these could cause some confusion depending on the
wording.
Behavior wrong
Appearance wrong
Other problem
Think something about "Plugin won't load" might be good.
*I'm not sure how to phrase this one. It's supposed to be for all those
sites that tell the user their browser isn't supported or that some
other browser is required. Also, should login problems that aren't
related to sites blocking us be a separate item?
If there are login problems not related to sites blocking us... are they
our problem?
- Robert
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