> If the way to get ahead in business is to satisfy
> one's customer at the
> lowest possible cost, how do you explain
> pharmaceutical companies? They seem
> to be both high-cost and low-satisfaction and yet
> are among the most
> profitable industries out there right now. 

if you need lipitor, allegra, paxil, nexium or zocor,
you don't have a lot of options on where to get those
drugs.  no matter how unhappy you are with
prescription drug companies you need the goods they
make.  different than buying hammers or paying for
lawn care where there are many different stores to buy
hammers from or outfits that cut grass.

John Harris
webber-camden

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