The support should be part of the job, and the exact details of the off-hours support provided (response time, whether or not you will drive into the office at 3AM, etc) should be negotiated as part of the SLA.
The pay for off-hours support should not be for providing the support, but for rearranging your personal life to be available. If you are not going on vacation (staying close to the office), kicking the wife out of bed and putting your pager on her pillow, etc your personal life is being severely affected. That's what the pay is for. ***************************** * Erik Sojka, MOS, MCSE * * Manager, Network Services * * [EMAIL PROTECTED] * ***************************** > -----Original Message----- > From: Josefowski, Larry [mailto:[EMAIL PROTECTED]] > Sent: Thursday, October 25, 2001 8:39 AM > To: MSWinNT Discussions > Subject: RE: on call 24hrs. tech peopl > > > Well, I ran a military network for 10 years, and being on > call was part of > the job, and I have sort of transferred this "logic" to the > civilian world. > However, I do see my co-workers point - especially if others > get paid for > being on call, and you don't. > > What I would want to know is what exactly is expected about > being on call. > There are many levels of what is expected, from a "best > effort" to actually > checking in or on systems during the on call period. > Additionally, what is > the work load while being on call? Finally, what > restrictions are they > putting on your behavior while on call? If they expect you > to remain local > and/or sober, I do believe that compensation should be > offered. 8 hours of > pay regardless of the circumstances, and extra if you get > called in and > spend more time, seems fair to me if there are restrictions. > > > > -----Original Message----- > From: Avi Smith-Rapaport [mailto:[EMAIL PROTECTED]] > Sent: Thursday, October 25, 2001 8:32 AM > To: MSWinNT Discussions > Subject: RE: on call 24hrs. tech peopl > > > What if it was not part of your signed contract when you came on board > though? > Like it was not anticipated that you might be needed outside > of your work > hours? > > Avi > > > > -----Original Message----- > From: Josefowski, Larry [mailto:[EMAIL PROTECTED]] > Sent: Thursday, October 25, 2001 8:30 AM > To: MSWinNT Discussions > Subject: RE: on call 24hrs. tech peopl > > > We have had this discussion at work, and currently get NO > extra pay for > being on call. I personally feel it is part of the job, but am in the > distinct minority. Others are calling for on call pay; > another division gets > 6 hours of pay the week they are on call. > > -----Original Message----- > From: Avi Smith-Rapaport [mailto:[EMAIL PROTECTED]] > Sent: Thursday, October 25, 2001 8:24 AM > To: MSWinNT Discussions > Subject: on call 24hrs. tech peopl > > > Just had a question for you guys out there, consultants > and/or full timers > on how much it is worth to be on call. > How much do you guys charge for carrying around a cell phone > out of work > and/or a beeper or something like that? > > Thanks, > > Avi > > ------ > You are subscribed as [EMAIL PROTECTED] > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe send a blank email to [EMAIL PROTECTED] > > ------ > You are subscribed as [EMAIL PROTECTED] > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe send a blank email to [EMAIL PROTECTED] > > ------ > You are subscribed as [EMAIL PROTECTED] > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe send a blank email to [EMAIL PROTECTED] > > ------ > You are subscribed as [EMAIL PROTECTED] > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe send a blank email to [EMAIL PROTECTED] > ------ You are subscribed as [email protected] Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe send a blank email to [EMAIL PROTECTED]
