I'm interested in watching this thread, because I am about to start accepting cc for the very purpose you are talking about. BUT, on the note of your anxiety, a "chargeback" is not a refund on the card. A chargeback is when the charge is disputed by the consumer and they win, resulting in the money being taken back from you and refunded to the customer. This is a long process that you will know is happening LONG before the money is ultimately refunded... the only way I can see this working for a client who has been charged a no-show fee is to say they didn't make the appt. Make sure you have their phone number and the 3 digit card verification code from the back, and that should pretty much eliminate that concern. Now... on with it ladies... I want to hear all about this... :) Michelle Cordes, Licensed Nail Technician The Nail Spa @ Steel Magnolias Salon "The spa for your hands and feet since 1997" Bremerton, Washington www.myspace.com/thenailspa
________________________________ From: Maggie in Visalia <[email protected]> To: 1Nail Tech list <[email protected]> Sent: Sun, March 21, 2010 5:39:42 PM Subject: NailTech:: Securing appts with a credit card I know a million years ago I went on a rant about how I would start doing this someday-- and I know that we've discussed it a few times since then-- and I know a few of you are actually implementing this policy now... Well, I'm back out on my own and I'm taking plastic now and I'm in danger of hunting people down when they no-show me so I have a few questions: I want to require a 50% non-refundable deposit for all new clients and appointments scheduled less than 24 hours in advance. That's easy enough-- I enter the cc info manually and if they don't show up, my blood-pressure doesn't stroke me out. If they do show up, they only owe me the balance of the service and we all live happily ever after. My question is, what about appointments that get cancelled or rescheduled with sufficient notice? I have never done a refund on a cc-- although I suppose it's easy enough to master-- but I do know that all that tiny tiny print in my cc contract mentions that excessive chargebacks could lead to my contract being cancelled by the company. Now, I can't imagine that that would mean I shouldn't do refunds on credit transactions. But can anyone assuage my paranoia that implementing this policy and subsequently upping the number of cc returns will lead to ulitmate disaster? And anyone who does secure with a cc-- what is your policy? and how do you implement it? Maggie Franklin: Attitudes Salon; Visalia, CA "Visionary rebel dreamer; obviously way ahead of my time." Art of Nailz Maggie Rants [and rav...@nails Magazine Facebook -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
