I started charging 100% on no-shows and cancellations with fewer than
24 hours notice a few years ago. I've had no problems at all with my
merchant services.
As for clients that cancel with enough notice, there will be nothing
to refund. If your policy sets the cut off at 24 hours, and you
require a deposit for all appointments made with fewer than 24 hours
before the appointment they won't no-show. And if they do, you'll have
made your policy clear to them in advance. It's their loss. You need
to get paid for each hour you work. If they lay claim to your time,
they pay for it. End of story. My one exception to this rule is, if
you cancel with fewer than 24 hours notice, but another client takes
all or part of your missed appointment you only need to pay for the
portion of your missed appointment that wasn't covered by the cost of
the replacement client's service. I'm not going to "double dip" by
charging the cancelled client AND the replacement client. That would
be unethical.
Ok. I'm dog tired. I hope I was coherent. =)
Michelle Phoenix - Elite Nail Technician
Wet Paint Nail Spa
www.wetpaintnailspa.com
On Mar 21, 2010, at 8:39 PM, Maggie in Visalia <[email protected]>
wrote:
I know a million years ago I went on a rant about how I would start
doing this someday-- and I know that we've discussed it a few times
since then-- and I know a few of you are actually implementing this
policy now...
Well, I'm back out on my own and I'm taking plastic now and I'm in
danger of hunting people down when they no-show me so I have a few
questions:
I want to require a 50% non-refundable deposit for all new clients
and appointments scheduled less than 24 hours in advance.
That's easy enough-- I enter the cc info manually and if they don't
show up, my blood-pressure doesn't stroke me out. If they do show
up, they only owe me the balance of the service and we all live
happily ever after.
My question is, what about appointments that get cancelled or
rescheduled with sufficient notice? I have never done a refund on a
cc-- although I suppose it's easy enough to master-- but I do know
that all that tiny tiny print in my cc contract mentions that
excessive chargebacks could lead to my contract being cancelled by
the company.
Now, I can't imagine that that would mean I shouldn't do refunds on
credit transactions. But can anyone assuage my paranoia that
implementing this policy and subsequently upping the number of cc
returns will lead to ulitmate disaster?
And anyone who does secure with a cc-- what is your policy? and how
do you implement it?
Maggie Franklin: Attitudes Salon; Visalia, CA
"Visionary rebel dreamer; obviously way ahead of my time."
Art of Nailz
Maggie Rants [and rav...@nails Magazine
Facebook
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