I know a million years ago I went on a rant about how I would start doing this
someday-- and I know that we've discussed it a few times since then-- and I
know a few of you are actually implementing this policy now...
Well, I'm back out on my own and I'm taking plastic now and I'm in danger of
hunting people down when they no-show me so I have a few questions:
I want to require a 50% non-refundable deposit for all new clients and
appointments scheduled less than 24 hours in advance.
That's easy enough-- I enter the cc info manually and if they don't show up, my
blood-pressure doesn't stroke me out. If they do show up, they only owe me the
balance of the service and we all live happily ever after.
My question is, what about appointments that get cancelled or rescheduled with
sufficient notice? I have never done a refund on a cc-- although I suppose it's
easy enough to master-- but I do know that all that tiny tiny print in my cc
contract mentions that excessive chargebacks could lead to my contract being
cancelled by the company.
Now, I can't imagine that that would mean I shouldn't do refunds on credit
transactions. But can anyone assuage my paranoia that implementing this policy
and subsequently upping the number of cc returns will lead to ulitmate disaster?
And anyone who does secure with a cc-- what is your policy? and how do you
implement it?
Maggie Franklin: Attitudes Salon; Visalia, CA
"Visionary rebel dreamer; obviously way ahead of my time."
Art of Nailz
Maggie Rants [and rav...@nails Magazine
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