Yes. In the case of appointments that were scheduled with less than 24 hours notice, there would be no refunds. But for new clients who scheduled well in advance, if they were to cancel with the required notice, I would have to refund their card. Thanks to everyone for clearing up my worries regarding refunding though. I'm not sure about the legality of keeping cc #s on file. It seems like there are some very complicated sets of laws about this. And I have no clue how to run an authorization only? (yes, I could always call my cc processing company and ask them I guess.) But I'm gonna look into the Genbook thing that Jess mentioned! sounds like it might be worth it!
Maggie Franklin: Attitudes Salon; Visalia, CA "Visionary rebel dreamer; obviously way ahead of my time." Art of Nailz Maggie Rants [and rav...@nails Magazine Facebook --- On Sun, 3/21/10, Michelle Phoenix <[email protected]> wrote: From: Michelle Phoenix <[email protected]> Subject: Re: NailTech:: Securing appts with a credit card To: "[email protected]" <[email protected]> Cc: "1Nail Tech list" <[email protected]> Date: Sunday, March 21, 2010, 6:44 PM I started charging 100% on no-shows and cancellations with fewer than 24 hours notice a few years ago. I've had no problems at all with my merchant services. As for clients that cancel with enough notice, there will be nothing to refund. If your policy sets the cut off at 24 hours, and you require a deposit for all appointments made with fewer than 24 hours before the appointment they won't no-show. And if they do, you'll have made your policy clear to them in advance. It's their loss. You need to get paid for each hour you work. If they lay claim to your time, they pay for it. End of story. My one exception to this rule is, if you cancel with fewer than 24 hours notice, but another client takes all or part of your missed appointment you only need to pay for the portion of your missed appointment that wasn't covered by the cost of the replacement client's service. I'm not going to "double dip" by charging the cancelled client AND the replacement client. That would be unethical. Ok. I'm dog tired. I hope I was coherent. =) Michelle Phoenix - Elite Nail Technician Wet Paint Nail Spa www.wetpaintnailspa.com On Mar 21, 2010, at 8:39 PM, Maggie in Visalia <[email protected]> wrote: I know a million years ago I went on a rant about how I would start doing this someday-- and I know that we've discussed it a few times since then-- and I know a few of you are actually implementing this policy now... Well, I'm back out on my own and I'm taking plastic now and I'm in danger of hunting people down when they no-show me so I have a few questions: I want to require a 50% non-refundable deposit for all new clients and appointments scheduled less than 24 hours in advance. That's easy enough-- I enter the cc info manually and if they don't show up, my blood-pressure doesn't stroke me out. If they do show up, they only owe me the balance of the service and we all live happily ever after. My question is, what about appointments that get cancelled or rescheduled with sufficient notice? I have never done a refund on a cc-- although I suppose it's easy enough to master-- but I do know that all that tiny tiny print in my cc contract mentions that excessive chargebacks could lead to my contract being cancelled by the company. Now, I can't imagine that that would mean I shouldn't do refunds on credit transactions. But can anyone assuage my paranoia that implementing this policy and subsequently upping the number of cc returns will lead to ulitmate disaster? And anyone who does secure with a cc-- what is your policy? and how do you implement it? Maggie Franklin: Attitudes Salon; Visalia, CA "Visionary rebel dreamer; obviously way ahead of my time." Art of Nailz Maggie Rants [and rav...@nails Magazine Facebook -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
