Maggie, A chargeback is not the same as a refund/credit. Refunds on CC are done all the time at retail stores and they are not dropped by their company. Chargebacks are when the customer is not happy and requests a refund. If the retailer or whoever accepted the charge denies, then the consumer has a right to challenge it by doing a chargeback. I did this twice with two places that would not refund my $$ to my cc. One was a newspaper I placed an ad in. The owner completely messed up my ad making my retouches $15. It should have read -"Let me fix your $15 refills.". They placed the ad this way: Let me fix your refills-$15. I called to complain and to bitch at her because I insisted on seeing the ad before she placed it. So she gave me a free one. This next one said "head to tow waxing." Needless to say, she absolutely refused to send me a pre copy AGAIN. She would not take my calls or reply to my e-mails. Sooooo, I did a chargeback and won. It is a process and takes time. I have never had a chargeback done to me. I HAVE however had to do refunds due to MY error. I have twice not paid attention and put in $335 instead of $35 and $40 instead of $4. It is easy enough to correct right from your machine. You will not be penalized for this. I have not implemented this yet, but I am really considering it for the habitual no shows and cancels. Buenos dias, Lynnette Sent via BlackBerry from T-Mobile
-----Original Message----- From: Maggie in Visalia <[email protected]> Date: Sun, 21 Mar 2010 17:39:42 To: 1Nail Tech list<[email protected]> Subject: NailTech:: Securing appts with a credit card I know a million years ago I went on a rant about how I would start doing this someday-- and I know that we've discussed it a few times since then-- and I know a few of you are actually implementing this policy now... Well, I'm back out on my own and I'm taking plastic now and I'm in danger of hunting people down when they no-show me so I have a few questions: I want to require a 50% non-refundable deposit for all new clients and appointments scheduled less than 24 hours in advance. That's easy enough-- I enter the cc info manually and if they don't show up, my blood-pressure doesn't stroke me out. If they do show up, they only owe me the balance of the service and we all live happily ever after. My question is, what about appointments that get cancelled or rescheduled with sufficient notice? I have never done a refund on a cc-- although I suppose it's easy enough to master-- but I do know that all that tiny tiny print in my cc contract mentions that excessive chargebacks could lead to my contract being cancelled by the company. Now, I can't imagine that that would mean I shouldn't do refunds on credit transactions. But can anyone assuage my paranoia that implementing this policy and subsequently upping the number of cc returns will lead to ulitmate disaster? And anyone who does secure with a cc-- what is your policy? and how do you implement it? Maggie Franklin: Attitudes Salon; Visalia, CA "Visionary rebel dreamer; obviously way ahead of my time." Art of Nailz Maggie Rants [and rav...@nails Magazine Facebook -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
