Angie, I thought of this too (I don't use one of these chairs either, so I'm not sure if that would work or not). The trouble with that is this: that brings you back to square one, the idea that Ruby's co-worker doesn't feel that what she is doing is wrong. If you look at it from the co-worker's point of view, she believes that what she is doing is correct, and doesn't want to change it.
No matter what solutions you offer her, she likes the way she's doing things now. And I can under stand that....don't we all do things in our own ways? I personally don't do a mini-consultation before a new pedicure. I talk to them and ask them all that stuff while I'm in the room, getting them situated in the pedi chair, etc. I would not want someone to come into the salon where I work (have been for over 10 years), and tell me I have to change something. Which doesn't mean someone new wouldn't have good ideas....it just means that I feel like I'm doing what works for me. I understand when it comes to proper sanitizing that you are dealing with another issue. Obviously this co-worker has read what the manufacturer suggests, and she's following that, so she doesn't want to skip cleanliness/sanitizing all together....which would be a whole other issue. I remember.....years ago when I started doing nails, we weren't licensed in NY state (yup....been doing nails a long long long time). When they licensed us, I thought it was a big pain in the butt. I am certainly better about sanitization now....but you want to know the funny thing....back when we used one file on everyone (yup....that's what we did), we never saw fungus. Go figure. Perhaps it's because so many more people get their nails done. Or maybe because there are a lot of people doing nails and some of them pass this stuff around. I'd be more likely to believe it's from all the antibacterial products on the market and so many people taking antibiotics for every little sniffle, but that's just my opinion, and I am not in the medical field. I do believe that if you want to find a win/win with people, the first step is understanding their point of view (even if you don't agree with them). And build from there. My wish for Ruby is a wonderful peaceful working environment! Sue Date: Sun, 27 Feb 2011 19:39:14 -0800 From: [email protected] Subject: Re: NailTech:: I need your help To: [email protected] I do not use a chair like this so this might not work (but) why couldn't you run your cleaner through the pipes for the last 10 min of the service. While you are painting the toes or something. Maybe this would not run her behind. Angie From: Susan Mang <[email protected]> To: [email protected] Sent: Sun, February 27, 2011 5:22:18 PM Subject: RE: NailTech:: I need your help Hi Again..... I think you just found the key to answering your own dilemma.... it sounds to me like your co-worker is telling you that she thinks her way of cleaning the pedi chair is acceptable, and she doesn't want her schedule upset so that she can work every hour on the hour. It seems to me that there are a couple different things happening between you guys, and the hardest part to overcome might be the idea that you both want the other person to change the way they're doing things. Make it a win/win....(tons and tons of different ideas on this, the more you start thinking about what might work, the more they will come to you): Are you employees or renters? Do you both have to do things exactly the same, or could you do things differently? Understand that she has been there a long time, and (possibly??) done things only her way, and then you come in and want to upset the apple cart...doesn't mean what you are saying is wrong....just understand her position. Is there a way for you to sanitize the pedi chair before your client, without making it seem that you are undermining what she does or doesn't do? Can you go into your meeting and explain that you both have different ideas on how certain things should be done, and see if you can both do things your own way? (perhaps have some ideas on how you would present that to clients if asked why you do it this way and she does it another way....again, don't undermine what she does, just keep in mind that you have your own way you would like to do it also) And before I get totally slammed on this....I totally understand your concern that the pedi chair needs to be properly sanitized. Most important to you, FOR NOW, is you need to be making sure it is clean for YOUR use. Don't worry about winning the war right now (hopefully the war will come to an end and you both can be winners). Right now pick your most important battle. For many years, many very good nail technicians cleaned the pedi chairs the same way she is, because they didn't know any better. Once you know better, you can do better. Keep in mind, it is human nature to be defensive of the way you do something when someone tells you that you are doing it wrong. Let her get over that feeling. Work on being a team player with her, and things will go one of two ways....you'll become a team in the nail department, and eventually you can give her the information she needs so that she'll understand why you stood so firm on sanitizing the chair "your way", or you'll have to decide if you want to work in a salon and be that independent with your thinking. Also....as far as the mini consultation before doing new pedi clients.....why is she upset that you do this? You said she thinks it's rude.... rude to who? Listen to what she's saying..... be open to hearing her....she's either telling you why she doesn't do it, or she's saying she does it differently than you do, and doesn't agree with the way you're doing it. Either way, you will be learning something about her. Sometimes, it's not that people are not open to change, it is just the way the change is presented to them. It sounds like she has a pretty full appointment book, so there must be things she is doing right, either procedurally or personality wise. Make it a win/win for you.....see if you can learn as much from her as you want to teach her. Just imagine what a great team you can create if you you both take the best from each other! Good luck with it all, and keep us posted on how it all works out. Sue Date: Sun, 27 Feb 2011 15:12:35 -0500 CC: To: [email protected] From: [email protected] Subject: Re: NailTech:: I need your help Lynnette, Thanks! I printed the state board code for her and the next day she gave me the Muranos directions, and she told me that we need to go by Murano. I told her that state board supersedes manufacters instructions. In fact, she also told me that I could sit on the floor and use a footbath and that she would use the pedi chair. She doesn't want her schedule upset so that she can work every hour on the hour. -----Original Message----- From: "Lynnette Madden" [[email protected]] Date: 02/27/2011 02:47 PM To: [email protected] Subject: Re: NailTech:: I need your help Ruby, It would be more of an "inconvenience" for her clients to get something from not cleaning correctly. And your clients, too. You said her clients have fungus. Well, there you go. There is not much that upsets my stomach, but filthy, disgusting pedi tubs does. Print up the State Board info and let them know this is UP TO DATE info, not directions from 7 years ago. Also, the link did not work because the first W was capitalized.. buenos dias, Lynnette On Sun, Feb 27, 2011 at 2:25 PM, [email protected] <[email protected]> wrote: Sue, Thanks for answering. I too would like a win/win situation, but my co-worker was very mad over the entire issue. She went to the owners because she and I don't agree about cleaning the chair. This topic came up before and she just blew me off. I went to her yesterday in a calm manner and ask her if we could try and resolve our problem because we never finished our conversasion from the previous day. After speaking to her she got really mad and told me " I have been here 6 years and built my clientele from nothing and I have to work on the hour every hour and I can not inconvience my client by making them wait ten more minutes to clean". So, after our disagreement I spoke to one of the owners and she suggested that we all have a meeting. My co-worker is also upset that I have a mini consultation before I do new pedi clients. She thinks its rude. I explained to her we need to know if they are having any problems or are diabetic. I have been at the salon there since Aug 2010 and she has been there for 6 years. She has been doing nails for 7 years and I have been doing nails about 8 years. The chair does not have air jets. I hope i am giving you all the info you need to give my your opinion. Thanks! Ruby -----Original Message----- From: "Susan Mang" [[email protected]] Date: 02/27/2011 01:46 PM To: [email protected] Subject: RE: NailTech:: I need your help Hi Ruby, Would love to give you some input, but wondering a few things first..... I'm not familiar with the Murano Pedi Chair.....just looked it up online, and am more confused than before about it. Does it work with air jets instead of water jets? From what I could find online, it looked like it has removable jets....is that accurate? And...wondering about the meeting....was it at your request? How long has she/you been working in the salon, and how long has she/you been doing nails. I would love to give you some input.....and I think I tend to look at things from a very different perspective than I did in the past. I try find the win/win in every situation..... Hope to hear back from you.... Sue Mang [email protected] Louis Anthony Salon Buffalo NY Date: Sun, 27 Feb 2011 11:58:12 -0500 CC: To: [email protected] From: [email protected] Subject: NailTech:: I need your help Hi All! Some of you may have heard me voice this matter in the past, but it seems to keep haunting me. As I was telling Athena and have received her input I would like as many opinions as I can get, because I am having a meeting next week with our salon owners and my co-worker. At our salon we have a Murano pedicure chair. Well, the cleaning instructions my co-worker gave me from Murano leave out the part where the tub is filled with water and EPA solution and circulated for ten minutes. In fact I looked on line and the instructions on line don't match the instructions she gave me. So, correct me if I am wrong. I am under the impression that state board instructions would supersede the manufactures. After every pedicure she has been rinsing with water and spraying the tub with scrubbing bubbles wiping it down and goes on with the next pedicure. Her argument is that the Murano doesn't need to be filled with water and EPA solution circulating for ten minutes, but only at the end of the day. Well, state board says differently. Please tell me if I'm wrong and an over zealot cleaning fanatic or if I'm going in the right direction. All opinion will be helpful to me. Other back ground info is that she worked on clients that appear to have nail fungus. She also was using MMA when I started working there and uses the same file on as many clients as she can. Thanks! Ruby Walker Redlands, CA -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- Lynnette Madden Salon 29 229 Main Street East Greenville PA 18041 215-541-9029 http://www.salon29.net -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en. -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
