That's great news Ruby!
Simmy
Sent via DROID on Verizon Wireless
-----Original message-----
From: Michele Wolosyn <[email protected]>
To: [email protected]
Sent: Thu, Mar 3, 2011 06:45:52 GMT+00:00
Subject: Re: NailTech:: I need your help
I haven't commented on this but have been following it. What a great
thing...the way it's worked out! I'm happy for you! :)
Michele
On Mar 2, 2011, at 10:08 PM, [email protected] wrote:
Well, Ladies. It looks like the problem kinda solved itself. My
co-worker came to me today and said "I know its important to you for us to
clean the pedi chair properly so I will change the way I am cleaning it. I
just don't want us to have any problems". I replied that I wanted
everything to be good between us too, and all has been well. Thanks for all
of your input!
Ruby
-----Original Message-----
From: "Lynnette Madden" [[email protected]]
Date: 02/28/2011 01:21 PM
To: [email protected]
Subject: Re: NailTech:: I need your help Angie/Sue
GREAT idea, Ruby!
buenos dias,
Lynnette
On Mon, Feb 28, 2011 at 10:56 AM, [email protected]
<[email protected]> wrote:
Nice idea but she would have to move her client out of the chair, because
there would be no place to put her feet while she pulls the foot plate up
and does all the cleaning. Its not that she is doing things her way she is
missing an entire step in the cleaning procedure according to state board.
I'm sure there will be a win/win solution for us that's way it is important
that I have the right info to discuss with them. I'm sure after the meeting
everything will be fine. Oh, I just got a brainstorm. We all could do
this. When we finish our pedi right before polishing we could have the
client use the restroom like they seem to want to do at that time anyway,
and do the cleaning as they are in the restroom. That way its no awkward.
Then it would be running while they are being polished. What do you gals
think of that? It just might work.
I appreciate all of your input!
Ruby
-----Original Message-----
From: "Susan Mang" [[email protected]]
Date: 02/28/2011 09:43 AM
To: [email protected]
Subject: RE: NailTech:: I need your help
Angie,
I thought of this too (I don't use one of these chairs either, so I'm not
sure if that would work or not).
The trouble with that is this: that brings you back to square one, the
idea that Ruby's co-worker
doesn't feel that what she is doing is wrong. If you look at it from the
co-worker's point of view,
she believes that what she is doing is correct, and doesn't want to change
it.
No matter what solutions you offer her, she likes the way she's doing
things now. And I can under
stand that....don't we all do things in our own ways? I personally don't
do a mini-consultation before a
new pedicure. I talk to them and ask them all that stuff while I'm in the
room, getting them situated in
the pedi chair, etc. I would not want someone to come into the salon
where I work (have been for over 10
years), and tell me I have to change something. Which doesn't mean
someone new wouldn't have good
ideas....it just means that I feel like I'm doing what works for me. I
understand when it comes to proper
sanitizing that you are dealing with another issue. Obviously this
co-worker has read what the manufacturer
suggests, and she's following that, so she doesn't want to skip
cleanliness/sanitizing all together....which would
be a whole other issue.
I remember.....years ago when I started doing nails, we weren't licensed
in NY state (yup....been doing nails
a long long long time). When they licensed us, I thought it was a big
pain in the butt. I am certainly
better about sanitization now....but you want to know the funny
thing....back when we used
one file on everyone (yup....that's what we did), we never saw fungus. Go
figure. Perhaps it's because so many
more people get their nails done. Or maybe because there are a lot of
people doing nails and some of them pass
this stuff around. I'd be more likely to believe it's from all the
antibacterial products on the market and so
many people taking antibiotics for every little sniffle, but that's just
my opinion, and I am not in the medical
field.
I do believe that if you want to find a win/win with people, the first
step is understanding their point of view (even if you
don't agree with them). And build from there.
My wish for Ruby is a wonderful peaceful working environment!
Sue
Date: Sun, 27 Feb 2011 19:39:14 -0800
From: [email protected]
Subject: Re: NailTech:: I need your help
To: [email protected]
I do not use a chair like this so this might not work (but) why couldn't
you run your cleaner through the pipes for the last 10 min of the service.
While you are painting the toes or something. Maybe this would not run her
behind.
Angie
From: Susan Mang <[email protected]>
To: [email protected]
Sent: Sun, February 27, 2011 5:22:18 PM
Subject: RE: NailTech:: I need your help
Hi Again.....
I think you just found the key to answering your own dilemma....
it sounds to me like your co-worker is telling you that she thinks her way
of cleaning the pedi chair is acceptable, and she doesn't want her schedule
upset so that she can work every hour on the hour.
It seems to me that there are a couple different things happening between
you guys, and the hardest part to overcome might be the idea that you both
want the other person to change the way they're doing things.
Make it a win/win....(tons and tons of different ideas on this, the more
you start thinking about what might work, the more they will come to you):
Are you employees or renters? Do you both have to do things exactly the
same, or could you do things differently? Understand that she has been
there a long time, and (possibly??) done things only her way, and then you
come in and want to upset the apple cart...doesn't mean what you are saying
is wrong....just understand her position.
Is there a way for you to sanitize the pedi chair before your client,
without making it seem that you are undermining what she does or doesn't do?
Can you go into your meeting and explain that you both have different
ideas on how certain things should be done, and see if you can both do
things your own way? (perhaps have some ideas on how you would present that
to clients if asked why you do it this way and she does it another
way....again, don't undermine what she does, just keep in mind that you have
your own way you would like to do it also)
And before I get totally slammed on this....I totally understand your
concern that the pedi chair needs to be properly sanitized. Most important
to you, FOR NOW, is you need to be making sure it is clean for YOUR use.
Don't worry about winning the war right now (hopefully the war will come to
an end and you both can be winners). Right now pick your most important
battle. For many years, many very good nail technicians cleaned the pedi
chairs the same way she is, because they didn't know any better. Once you
know better, you can do better. Keep in mind, it is human nature to be
defensive of the way you do something when someone tells you that you are
doing it wrong. Let her get over that feeling. Work on being a team player
with her, and things will go one of two ways....you'll become a team in the
nail department, and eventually you can give her the information she needs
so that she'll understand why you stood so firm on sanitizing the chair
"your way", or you'll have to decide if you want to work in a salon and be
that independent with your thinking.
Also....as far as the mini consultation before doing new pedi
clients.....why is she upset that you do this? You said she thinks it's
rude....
rude to who? Listen to what she's saying..... be open to hearing
her....she's either telling you why she doesn't do it, or she's saying she
does it differently than you do, and doesn't agree with the way you're doing
it. Either way, you will be learning something about her. Sometimes, it's
not that people are not open to change, it is just the way the change is
presented to them.
It sounds like she has a pretty full appointment book, so there must be
things she is doing right, either procedurally or personality wise. Make it
a win/win for you.....see if you can learn as much from her as you want to
teach her. Just imagine what a great team you can create if you you both
take the best from each other!
Good luck with it all, and keep us posted on how it all works out.
Sue
Date: Sun, 27 Feb 2011 15:12:35 -0500
CC:
To: [email protected]
From: [email protected]
Subject: Re: NailTech:: I need your help
Lynnette,
Thanks! I printed the state board code for her and the next day she gave
me the Muranos directions, and she told me that we need to go by Murano. I
told her that state board supersedes manufacters instructions. In fact, she
also told me that I could sit on the floor and use a footbath and that she
would use the pedi chair. She doesn't want her schedule upset so that she
can work every hour on the hour.
-----Original Message-----
From: "Lynnette Madden" [[email protected]]
Date: 02/27/2011 02:47 PM
To: [email protected]
Subject: Re: NailTech:: I need your help
Ruby,
It would be more of an "inconvenience" for her clients to get something
from not cleaning correctly. And your clients, too. You said her clients
have fungus. Well, there you go.
There is not much that upsets my stomach, but filthy, disgusting pedi tubs
does.
Print up the State Board info and let them know this is UP TO DATE info,
not directions from 7 years ago.
Also, the link did not work because the first W was capitalized..
buenos dias,
Lynnette
On Sun, Feb 27, 2011 at 2:25 PM, [email protected]
<[email protected]> wrote:
Sue,
Thanks for answering. I too would like a win/win situation, but my
co-worker was very mad over the entire issue. She went to the owners
because she and I don't agree about cleaning the chair. This topic came up
before and she just blew me off. I went to her yesterday in a calm manner
and ask her if we could try and resolve our problem because we never
finished our conversasion from the previous day. After speaking to her she
got really mad and told me " I have been here 6 years and built my clientele
from nothing and I have to work on the hour every hour and I can not
inconvience my client by making them wait ten more minutes to clean". So,
after our disagreement I spoke to one of the owners and she suggested that
we all have a meeting. My co-worker is also upset that I have a mini
consultation before I do new pedi clients. She thinks its rude. I
explained to her we need to know if they are having any problems or are
diabetic. I have been at the salon there since Aug 2010 and she has been
there for 6 years. She has been doing nails for 7 years and I have been
doing nails about 8 years. The chair does not have air jets. I hope i am
giving you all the info you need to give my your opinion.
Thanks!
Ruby
-----Original Message-----
From: "Susan Mang" [[email protected]]
Date: 02/27/2011 01:46 PM
To: [email protected]
Subject: RE: NailTech:: I need your help
Hi Ruby,
Would love to give you some input, but wondering a few things first.....
I'm not familiar with the Murano Pedi Chair.....just looked it up online,
and am more confused than before about it. Does it work with
air jets instead of water jets? From what I could find online, it looked
like it has removable jets....is that accurate?
And...wondering about the meeting....was it at your request? How long
has she/you been working in the salon, and how long has she/you been doing
nails.
I would love to give you some input.....and I think I tend to look at
things from a very different perspective than I did in the past. I try
find the win/win in every situation.....
Hope to hear back from you....
Sue Mang
[email protected]
Louis Anthony Salon
Buffalo NY
Date: Sun, 27 Feb 2011 11:58:12 -0500
CC:
To: [email protected]
From: [email protected]
Subject: NailTech:: I need your help
Hi All!
Some of you may have heard me voice this matter in the past, but it seems
to keep haunting me. As I was telling Athena and have received her input I
would like as many opinions as I can get, because I am having a meeting next
week with our salon owners and my co-worker. At our salon we have a Murano
pedicure chair. Well, the cleaning instructions my co-worker gave me from
Murano leave out the part where the tub is filled with water and EPA
solution and circulated for ten minutes. In fact I looked on line and the
instructions on line don't match the instructions she gave me. So, correct
me if I am wrong. I am under the impression that state board instructions
would supersede the manufactures.
After every pedicure she has been rinsing with water and spraying the tub
with scrubbing bubbles wiping it down and goes on with the next pedicure.
Her argument is that the Murano doesn't need to be filled with water and
EPA solution circulating for ten minutes, but only at the end of the day.
Well, state board says differently. Please tell me if I'm wrong and an over
zealot cleaning fanatic or if I'm going in the right direction. All opinion
will be helpful to me.
Other back ground info is that she worked on clients that appear to have
nail fungus. She also was using MMA when I started working there and uses
the same file on as many clients as she can.
Thanks!
Ruby Walker
Redlands, CA
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Lynnette Madden
Salon 29
229 Main Street
East Greenville PA 18041
215-541-9029
http://www.salon29.net
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Lynnette Madden
Salon 29
229 Main Street
East Greenville PA 18041
215-541-9029
http://www.salon29.net
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