Bye, bye? Ahh couldn't resist that...sorry. Anyway, I know what you mean...had a long time client before I moved to Florida...come back to me when I returned to NY... 6 years later... She kept insisting I make her nails FLAT and the smile line straight! I jokingly, ( but honestly) told her, " in this industry, we call these nails ... chiclets!" She insisted, I tried...but ... She also wanted 20.00 nails...and I don't do those....at all! Lol! Good luck....
Pati On Nov 6, 2012, at 2:55 PM, Katherine Fahrig <[email protected]> wrote: > Hey Techies, > > I have a client who used to be a regular gel client until she moved to > Florida last year. She now comes to me 3 or 4 times a year. It wasn't a > problem until this visit. She showed up with NSS, substandard, horrible > acrylic nails that are yellowing and have fill lines. She went on and on > about how she found a new salon that is so beautiful and the guy she goes to > is so up to date on all the latest things and does such beautiful work. I'm > looking at horrible, yellow, fill lines and acrylic ( she was told that it > was the new powder gel that they were using ) and I want to scream! I pointed > out the yellowing and the fill lines, she acknowledged them and then said > something about "taking it all off" for her fill. I told her that she would > have to soak them off for about an hour and then I would do a full set, for > the price of a full set. She said that they just pulled them off, no hour > wasted soaking them off. I had to keep my head down so she could not see the > horror on my face. > > What do you say to someone when presented with this kind of mess? I did not > have the time to soak them off and do a full set, so, I did not push her to > do so. I told her that it was acrylic on her nails and she said that it was > powder gel, didn't I know about it? I explained that it was not powder gel it > was acrylic and she still insisted that they said it was gel so it is gel. I > stopped short of telling her that they are lying rat finks because she went > on and on about how much she liked the salon and the "guy" who does her nails > and the conversation was quickly turning into an argument with my client > defending her "guy's" flat out lies! > > I'm still trying to get my hormones in balance so I could use some advice as > to what to say and what not to say. In general I do not bad mouth anyone > else's work, but, what do I do when someone is lying their but off and the > client believes them over me? I have certificates on the wall that prove my > advanced education and she's heard me go on and on about all the conventions, > continuing education, this mailing list, industry web sites and trade > publications that I've gotten all my information from for 25 years and she > still believes that lying sack of *~#t!!!!! Sorry, I fell into name > calling.....not sorry he is a lying sack of _____. > > She was a good client for about a year before she moved to FL, I educated her > while she was in my chair and now she seems to have forgotten all of it. On > her way out she saw my old ProFinish two hand uv lamp and exclaimed, "that's > what they have, the new two hand lamp! What do you use it for?" I told her > that that lamp is a least 15 years old and useless except to get regular > polish clients to sit still for 4 minutes. She looked confused, but, said > nothing more. > > I thought about booking 2 hours for her next appointment and soaking the ac > off and putting on a new set of gels so she would be reminded of how they > should look, but, if I'm doing all that work, I'm getting paid for a full set > and she would not agree to that. Besides, she saw my nails and the clients > before and after her with beautiful, clear, non yellow, no fill lines, gel > nails. Maybe she listened and noticed more than she admitted to and she will > find a new salon in FL that actually does gels, not acrylic (that turns > yellow) with a gel overlay. > > So, Techies, I did a little venting, now, what do you all say to clients who > come in with NSS nails and tell you how beautiful that are? > > Katherine > Nails at Panache > St. Louis, MO > Sent from my iPad > > -- > You received this message because you are subscribed to the Google Groups > "NailTech" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/nailtech?hl=en. > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
