oh. soory. Didn't mean to apply my rants to anyone involved in the conversation here. Hope no one felt my thoughts pertained to them. btw: I wrote that post using Katherine's post: http://artofnailz.blogspot.com/ By all means, if you need me to edit anything else out of that, let me know!
Maggie Franklin: Owner & Artist, The Art of Nailz, Visalia CA "Visionary rebel dreamer; obviously way ahead of my time." Maggie Rants [and Raves]@Nails Magazine Facebook >________________________________ > From: Katherine Fahrig <[email protected]> >To: "[email protected]" <[email protected]> >Sent: Thursday, November 8, 2012 2:19 PM >Subject: Re: NailTech:: What to say to clients who think that an NSS salon >nails are beautiful? > > >Yes, I know what real gel powder is. It is not powder and liquid. I explained >it to her. > > >I had a different client who lived part of the year in Florida and part of the >year in STL. When she would come back to STL for the summer, I would soak her >NSS nails off (she acknowledged that they were acrylic) and do a full set of >gels that I would maintain for the summer, then she would go back to FL and >have NSS nails again. She claimed that she just could not find anyone who did >real gels in FL. I explained to her the whole fake powder gel thing so she >would not be cheated by paying more for gels and thinking that she is getting >gels when she is getting acrylics with a gel overlay. She understood. This >client will come to me 1 time, return to her home in FL for 3 months, return >for 1 month and want to come to me 1 time before heading back to FL for 3 >months again. > > >I will just tell her that I will not fill over someone else's work. I will >soak off and apply a new set only and it will take 2 hours and the price will >be $100. That way she will make the choice to quit coming to me instead of me >refusing service to her. She has friends who are still my clients and I do not >want her to tell them that I was snooty and refused to do her nails. > > >I thank everyone for their input, you are all right, I just am so self >programmed to provide the best customer service that I can that I have a hard >time telling someone that I can't do their nails. So I've decided to let her >say if she wants my beautiful work or not. > >Katherine >Nails at Panache > >St. Louis, MO >Sent from my iPad > >On Nov 8, 2012, at 2:34 PM, Maggie in Visalia <[email protected]> wrote: > > >The Le Chat issue compunds and perpetuates the problem: Having a product >manufacturer label a product as "powder gel" validates the notion that there >is such a thing. But I think a bigger contributor to the myth is that so many >people-- both clients and professionals-- want gel. People buy into the "gel >is healthier" notion or they just want what's "new." I think a combination of >techs who didn't/don't have gel skills and clients who don't know what gel is >but want it anyway-- or got gel and found it not to be as >strong/hard/good/whatever as the acrylics they were used to, led to an issue >where techs were thrilled to accept any thing that they could do to make gel >more like acrylic, ie: bring it back into their comfort zone. That, and giving >the clients what they "want" while still giving them what they expect. >(Clients ask for gel, but expect the performance of the acrylic that they're >used to...techs want to give clients what they want-- and up-charge for the new service- but don't have proficiency with gels so their services break down. Clients complain.) I think people started adding powder to gels, doing "hybrid" part acrylic/part gel nails (I did this for pink and whites for awhile) whatever it took to work through the learning curves while still appeasing demand. >> >>Some techs just got lazy and started just doing acrylic, I think. Turned out, >>clients didn't know the difference, so they could get away with saing "this >>is powder gel" and people bought it. >> >>Did all that make sense? This busted arm thing is getting to me. >> >> >> >>Maggie Franklin: >>Owner & Artist, The Art of Nailz, Visalia CA >> "Visionary rebel dreamer; obviously way ahead of my time." >>Maggie Rants [and Raves]@Nails Magazine >>Facebook >> >> >> >> >> >>>________________________________ >>> From: Sheryl Goldberg <[email protected]> >>>To: [email protected] >>>Sent: Wednesday, November 7, 2012 7:04 PM >>>Subject: RE: NailTech:: What to say to clients who think that an NSS salon >>>nails are beautiful? >>> >>>Katherine, >>> >>> I can tell you how this Gel Powder came about...... >>> >>>Years ago I worked for LeChat. They DO sprinkle a polymer Powder over the >>>brush on gel to give it body. When done Right it makes a Great Nail that you >>>can almost soak off. It is a Really Good product.....NOW That being said >>>here goes.... >>> >>>When they were first developing the system they were using standard Clear >>>Acrylic Powder with Catalyst. It was put into a different Jar labeled "Gel >>>Powder" meaning it was the powder you sprinkle on the Gel, not dip into. >>>This went on for YEARS in the San Francisco Area and spread outward. The >>>Powder that goes with the LeChat Gel system is Now plan polymer Without >>>Catalyst. So if you use That Gel Powder with AC liquid the nail will fall >>>apart, it will not cure. They are still able to buy the clear AC with >>>Catalyst in Jars that say "Gel Powder". The people who were in on the Early >>>Product are still able to buy 1 powder for Both applications, teach each >>>other and continue the "Myth", >>> >>>I'm telling you it use to drive me Bugshit! This will never go away. Tell >>>your client you cannot put your product over their Gel Powder, they are >>>not compatible and they should get their nails filled by someone who uses >>>Gel Powder. They are not going to believe someone would lie to them, they >>>are going to believe what they WANT to believe.......until something >>>Unpleasant happens. >>> >>>Sorry you have to deal with this >>> >>>Sheryl Goldberg >>>Goldfingers & Toes >>>Nail Tech/Educator >>>Located in >>>ZETHINA Cosmetics & Skin Care >>>Glendale, AZ >>>[email protected] >>> >>> >>> >>> >>> >>> >>>-----Original Message----- >>>From: [email protected] [mailto:[email protected]] On Behalf >>>Of Katherine Fahrig >>>Sent: Tuesday, November 06, 2012 12:55 PM >>>To: Google Groups >>>Subject: NailTech:: What to say to clients who think that an NSS salon nails >>>are beautiful? >>> >>>Hey Techies, >>> >>>I have a client who used to be a regular gel client until she moved to >>>Florida last year. She now comes to me 3 or 4 times a year. It wasn't a >>>problem until this visit. She showed up with NSS, substandard, horrible >>>acrylic nails that are yellowing and have fill lines. She went on and on >>>about how she found a new salon that is so beautiful and the guy she goes to >>>is so up to date on all the latest things and does such beautiful work. I'm >>>looking at horrible, yellow, fill lines and acrylic ( she was told that it >>>was the new powder gel that they were using ) and I want to scream! I >>>pointed out the yellowing and the fill lines, she acknowledged them and then >>>said something about "taking it all off" for her fill. I told her that she >>>would have to soak them off for about an hour and then I would do a full >>>set, for the price of a full set. She said that they just pulled them off, >>>no hour wasted soaking them off. I had to keep my head down so she could not >>>see the horror on my face. >>> >>>What do you say to someone when presented with this kind of mess? I did not >>>have the time to soak them off and do a full set, so, I did not push her to >>>do so. I told her that it was acrylic on her nails and she said that it was >>>powder gel, didn't I know about it? I explained that it was not powder gel >>>it was acrylic and she still insisted that they said it was gel so it is >>>gel. I stopped short of telling her that they are lying rat finks because >>>she went on and on about how much she liked the salon and the "guy" who does >>>her nails and the conversation was quickly turning into an argument with my >>>client defending her "guy's" flat out lies! >>> >>>I'm still trying to get my hormones in balance so I could use some advice as >>>to what to say and what not to say. In general I do not bad mouth anyone >>>else's work, but, what do I do when someone is lying their but off and the >>>client believes them over me? I have certificates on the wall that prove my >>>advanced education and she's heard me go on and on about all the >>>conventions, continuing education, this mailing list, industry web sites and >>>trade publications that I've gotten all my information from for 25 years and >>>she still believes that lying sack of *~#t!!!!! Sorry, I fell into name >>>calling.....not sorry he is a lying sack of _____. >>> >>>She was a good client for about a year before she moved to FL, I educated >>>her while she was in my chair and now she seems to have forgotten all of it. >>>On her way out she saw my old ProFinish two hand uv lamp and exclaimed, >>>"that's what they have, the new two hand lamp! What do you use it for?" I >>>told her that that lamp is a least 15 years old and useless except to get >>>regular polish clients to sit still for 4 minutes. She looked confused, but, >>>said nothing more. >>> >>>I thought about booking 2 hours for her next appointment and soaking the ac >>>off and putting on a new set of gels so she would be reminded of how they >>>should look, but, if I'm doing all that work, I'm getting paid for a full >>>set and she would not agree to that. Besides, she saw my nails and the >>>clients before and after her with beautiful, clear, non yellow, no fill >>>lines, gel nails. Maybe she listened and noticed more than she admitted to >>>and she will find a new salon in FL that actually does gels, not acrylic >>>(that turns yellow) with a gel overlay. >>> >>>So, Techies, I did a little venting, now, what do you all say to clients who >>>come in with NSS nails and tell you how beautiful that are? >>> >>>Katherine >>>Nails at Panache >>>St. Louis, MO >>>Sent from my iPad >>> >>>-- >>>You received this message because you are subscribed to the Google Groups >>>"NailTech" group. >>>To post to this group, send email to [email protected]. >>>To unsubscribe from this group, send email to >>>[email protected]. >>>For more options, visit this group at >>>http://groups.google.com/group/nailtech?hl=en. >>> >>> >>>-- >>>You received this message because you are subscribed to the Google Groups >>>"NailTech" group. >>>To post to this group, send email to [email protected]. >>>To unsubscribe from this group, send email to >>>[email protected]. >>>For more options, visit this group at >>>http://groups.google.com/group/nailtech?hl=en. >>> >>> >>> >>> -- >>You received this message because you are subscribed to the Google Groups >>"NailTech" group. >>To post to this group, send email to [email protected]. >>To unsubscribe from this group, send email to >>[email protected]. >>For more options, visit this group at >>http://groups.google.com/group/nailtech?hl=en. >> -- >You received this message because you are subscribed to the Google Groups >"NailTech" group. >To post to this group, send email to [email protected]. >To unsubscribe from this group, send email to >[email protected]. >For more options, visit this group at >http://groups.google.com/group/nailtech?hl=en. > > > -- You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/nailtech?hl=en.
