So HOW can we fight this...are people just not up to date? Sorry but i am
so sick of all this ...what can we do? And they do not even have to pay
taxes....ugg
Connected by DROID on Verizon Wireless
-----Original message-----
From: Katherine Fahrig <[email protected]>
To: Google Groups <[email protected]>
Sent: Tue, Nov 6, 2012 19:55:09 GMT+00:00
Subject: NailTech:: What to say to clients who think that an NSS salon nails
are beautiful?
Hey Techies,
I have a client who used to be a regular gel client until she moved to
Florida last year. She now comes to me 3 or 4 times a year. It wasn't a
problem until this visit. She showed up with NSS, substandard, horrible
acrylic nails that are yellowing and have fill lines. She went on and on
about how she found a new salon that is so beautiful and the guy she goes to
is so up to date on all the latest things and does such beautiful work. I'm
looking at horrible, yellow, fill lines and acrylic ( she was told that it
was the new powder gel that they were using ) and I want to scream! I
pointed out the yellowing and the fill lines, she acknowledged them and then
said something about "taking it all off" for her fill. I told her that she
would have to soak them off for about an hour and then I would do a full
set, for the price of a full set. She said that they just pulled them off,
no hour wasted soaking them off. I had to keep my head down so she could not
see the horror on my face.
What do you say to someone when presented with this kind of mess? I did not
have the time to soak them off and do a full set, so, I did not push her to
do so. I told her that it was acrylic on her nails and she said that it was
powder gel, didn't I know about it? I explained that it was not powder gel
it was acrylic and she still insisted that they said it was gel so it is
gel. I stopped short of telling her that they are lying rat finks because
she went on and on about how much she liked the salon and the "guy" who does
her nails and the conversation was quickly turning into an argument with my
client defending her "guy's" flat out lies!
I'm still trying to get my hormones in balance so I could use some advice as
to what to say and what not to say. In general I do not bad mouth anyone
else's work, but, what do I do when someone is lying their but off and the
client believes them over me? I have certificates on the wall that prove my
advanced education and she's heard me go on and on about all the
conventions, continuing education, this mailing list, industry web sites and
trade publications that I've gotten all my information from for 25 years and
she still believes that lying sack of *~#t!!!!! Sorry, I fell into name
calling.....not sorry he is a lying sack of _____.
She was a good client for about a year before she moved to FL, I educated
her while she was in my chair and now she seems to have forgotten all of it.
On her way out she saw my old ProFinish two hand uv lamp and exclaimed,
"that's what they have, the new two hand lamp! What do you use it for?" I
told her that that lamp is a least 15 years old and useless except to get
regular polish clients to sit still for 4 minutes. She looked confused, but,
said nothing more.
I thought about booking 2 hours for her next appointment and soaking the ac
off and putting on a new set of gels so she would be reminded of how they
should look, but, if I'm doing all that work, I'm getting paid for a full
set and she would not agree to that. Besides, she saw my nails and the
clients before and after her with beautiful, clear, non yellow, no fill
lines, gel nails. Maybe she listened and noticed more than she admitted to
and she will find a new salon in FL that actually does gels, not acrylic
(that turns yellow) with a gel overlay.
So, Techies, I did a little venting, now, what do you all say to clients who
come in with NSS nails and tell you how beautiful that are?
Katherine
Nails at Panache
St. Louis, MO
Sent from my iPad
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