Update: I have contacted the seller sending pictures and the unboxing video and explaining the situation. The seller was extremely helpful and contacted eBay first to explain the situation to them. After that, I called the eBay's Customer Service and explained everything again and upon looking into the photos, the unboxing video and the previous conversation with the seller, the customer support agents were able to conclude that it was neither his (seller's), nor my fault and they have issued me a full refund stating it was the fault of their courier's bad handling. I will now try to find someone who can repair the damage since I'm not really skillful when it comes to working with wood.
@J Forbes: The seller had actually put a large "pillow" filled with foam peanuts inside the case of the radio but, most likely, when eBay/Pitney Bowes repackaged the item in their sorting center in Erlanger, they have turned the radio around, so that the front face with the speaker was facing upwards (probably thinking that it would protect the glass dial better that way). This combined with how packages are usually tossed around when loading/unloading on planes (and the fact that the package is quite large and heavy, could have easily dropped from someone's hands in the process) at some point caused the weight of the speaker to break the entire front part off. Just a note to buyers, when you receive a package, get your cell phone/camera and record the unboxing (and make sure you record the shipping label with the tracking number!), this seems to help a lot with speeding up the resolution of your case as it is a definitive proof that you did not damage the item yourselves. I have recorded every delivery so far and have never had a problem before this, but taking a few more seconds to record can save a lot more dollars! @blkadder: I think Global Shipping Program is only available to sellers from the US and UK. Dana ponedjeljak, 4. prosinca 2017. u 23:43:02 UTC+1, korisnik J Forbes napisao je: > > The description of the damage, and the picture, both make it look to me > like this is an item that needed extra care to get it ready for shipment. > It probably was not obvious to the seller that the radio either had a basic > structural design flaw, or else was missing fasteners. The heavy speaker > appears to have been supported only by two flimsy strips of wood. If the > speaker board had been securely screwed to the inside front of the case, it > probably would have survived. > > It's a shame it was damaged...but we all can at least learn to be more > careful with stuff that we ship. Heavy things need to be securely fastened! > It's a basic principle of packing things for shipment, that many folks seem > to be oblivious to. I've received several damaged items because of the same > problem. If something heavy can move inside a package, it will break stuff. > > Hopefully the damage can be repaired without too much loss of appearance. > thanks for sharing your experience! > > On Monday, December 4, 2017 at 4:26:13 AM UTC-7, Luka C wrote: >> >> this morning, I was excited that I'll finally enjoy it only to find out >> that the radio is heavily damaged, the front wooden face has an entire >> speaker portion broken off. "Luckily", I always record the entire process >> of opening >> > -- You received this message because you are subscribed to the Google Groups "neonixie-l" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/neonixie-l/a13e82cf-3cc3-4538-955c-7630168c22f6%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
