That's good news that they are going to pay for the damage. I expect that what you suggest, is what indeed happened. Like I said, when you prepare something for shipping, you really do have to prepare it well. The shipping companies will not handle it gently. If there is something heavy inside, it will get knocked around, and cause problems. Packing peanuts won't keep things from moving completely, but they will absorb some of the energy of things moving. In this case, the speaker needed to be firmly attached to something substantial. The damage is not something that was easy to foresee...unless you have seen things like that happen before.
Hopefully you can get it repaired to it's former beauty On Monday, December 4, 2017 at 5:18:32 PM UTC-7, Luka C wrote: > > Update: I have contacted the seller sending pictures and the unboxing > video and explaining the situation. The seller was extremely helpful and > contacted eBay first to explain the situation to them. After that, I called > the eBay's Customer Service and explained everything again and upon looking > into the photos, the unboxing video and the previous conversation with the > seller, the customer support agents were able to conclude that it was > neither his (seller's), nor my fault and they have issued me a full refund > stating it was the fault of their courier's bad handling. I will now try to > find someone who can repair the damage since I'm not really skillful when > it comes to working with wood. > > @J Forbes: The seller had actually put a large "pillow" filled with foam > peanuts inside the case of the radio but, most likely, when eBay/Pitney > Bowes repackaged the item in their sorting center in Erlanger, they have > turned the radio around, so that the front face with the speaker was facing > upwards (probably thinking that it would protect the glass dial better that > way). This combined with how packages are usually tossed around when > loading/unloading on planes (and the fact that the package is quite large > and heavy, could have easily dropped from someone's hands in the process) > at some point caused the weight of the speaker to break the entire front > part off. > > > -- You received this message because you are subscribed to the Google Groups "neonixie-l" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/neonixie-l/634c823c-2396-4108-a0fb-b2b991f35d40%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
