Just a quickie : -
> 1) There is absolutely *nothing* I can do about the faulty CD's as the CD
> company went bust earlier this year taking ALL remaining NC3 and STFax 4
> CD's with them and, of course, any contract that we between us and the CD
> company - so if I was to re-do them it would come out of my own money - and
The fact remains that you had a contract with your customers, and failed to meet your
side of it. You can insure against suppliers going bust. You can use proper diligence
to check them out. You can withhold payment until their supplies prove satisfactory -
payment in escrow for example. This is how proper businesses do it.
> I simply cannot afford to pay for the production of NC3 CD's, twice over.
This is what the textbooks mean when they talk about the "risk" of doing business.
> We've sold no more than 'a few hundred', which barely paid for the original
> production, never mind a fresh re-production :(
Likewise.
> it's
> amazingly easy to go on and download a new version - you buy a licence to
> upgrade to new versions of the software, based on the netconnect 3 key that
> is supplied with your copy of the CD.
I disagree.
> Hell, if you buy a ESD version of Adobe/Macromedia (etc) software (ie.
> software downloaded via the net), you pay the *same price* as the boxed
> version,
Does it work?
> Another interesting point is that when you buy Macromedia (etc) software,
Does it work?
> Clearly you've since upgraded to a new version, many times over.
No. I downloaded one from the ftp site and it failed to install properly, or
I failed to rename it properly.
It seemed/seems to me that this is what one can expect from the Amiga marketplace
so I gave up and bought a PC. One thousand eight hundred pounds.
> So it's not
> as if having a new CD with a working Voyager 3 pre-release 3 is going to
> make you happy?
"Happy"? I have been robbed. Were it not for a dodgy business setup whereby
Active is not a proper company and to push for my rights might make you personally
bankrupt my insurance would enable me to pursue you through the courts at no expense.
You might have tried that with *your* defaulting supplier.
> Don't tell me I should re-do the CD with the latest
> versions, and supply that, that would be classed as a v3.1, and warrant a
> very slight 'to cover manufacturing costs' payment.
Have you polled your disappointed customers on this option?
> Personally I absolutely cannot see the motive nor reason for showing your
> anger with me over and over again
This is my first post on the subject ever. It was prompted by
exasperation at you yet again attacking your customers in public.
"I am a businessman" I recall you posting long ago..
> there's only a limit I can take.
You keep saying. As you attack your customers.
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