David,
> The fact remains that you had a contract with your customers, and failed to
> meet your side of it. You can insure against suppliers going bust. You can use
> proper diligence to check them out. You can withhold payment until their
> supplies prove satisfactory - payment in escrow for example. This is how
> proper businesses do it.
I'm afraid that 'proper businesses' generally a) left the market a long time
ago or, as a whole, b) went bust themselves - look at Phase 5 for a good
example of this.
I worked with the CD company for *5* years, ever since producing the ZOOM CD
in 1995. The company had only expanded, not shrunk, so there was no
inclination that they were going to go bust. In fact, I was only speaking to
my (good) contact, two days before it happened.
So, your 'proper diligence' (I always forget that Amiga users always
understand how to run a business better than the business themselves, in the
same way the football 'fan' thinks they can manage the team better than the
boss) would be discounted in this example. As for insurance - it can cost
serious amounts (I mean, serious amounts) of cash to insure against a
*supplier* going bust - simply as there is no tangible means of calculating
the effect of a supplier going bust.
ie. the company might have to pay 'a few hundred pounds' per month, to do
this - of course, it doesn't take much 'proper diligence' to work out that a
an Amiga company cannot afford this kind of insurance :(
>> I simply cannot afford to pay for the production of NC3 CD's, twice over.
>
> This is what the textbooks mean when they talk about the "risk" of doing
> business.
Most companies would not touch the Amiga market for the exact reason:
'risk'. We were one company that has done so, and still does. I think you
would have been more 'mildly miffed' if we'd just left the market, after
releasing NC3, without further support? The fact we *are here* is worth more
than the hassle we are receiving.
Arguing over business practices only guarantees a lack of a future/support,
it doesn't enhance a thing.
>> Hell, if you buy a ESD version of Adobe/Macromedia (etc) software (ie.
>> software downloaded via the net), you pay the *same price* as the boxed
>> version,
>
> Does it work?
It depends what you mean by 'work'. Its a very wide area - you are clearly
capable of downloading and updating to the very latest versions since
release and for the last 9~ months. This is more than the number of updates
provided by these companies.
Adobe, for example, released inDesign v1.0, with 'promised features' (and
lacking features) which eventually (only a few months after v1.0 release)
made their way into v1.5 - which was a paid upgrade, there was no InDesign
v1.1, for example.
This costs around �250 in total (v1.0 + v1.5). Most NC3 users spent a
staggering �25 on NC3, get 9 months of free upgrades and yet, to this day,
there is still abuse over this 'inproper business practices', and the
occasional person more angry (still) about the CD than the updates.
> No. I downloaded one from the ftp site and it failed to install properly, or
> so I gave up and bought a PC. One thousand eight hundred pounds.
Well...this is almost hilarious! You can expect to have 'fewer problems' on
your PC than your Amiga *and* the darned full Voyager 3 archive downloads
and installs fine. I've not seen more than one or two comments, from
everyone on the list, regarding Voyager 3 archive installation problems!
> "Happy"? I have been robbed.
Robbed. Amazing. If you are that 'robbed' I'll just send you your money
back, delete you from the list, so you are gone once and for all.
Ok?
> You keep saying. As you attack your customers.
I am not attacking my customers, you are attacking me. I've told you before
about the situation with the CD, yet you continue to bring up the subject.
I'm mailing you privately about this, so I can repay your money (and delete
your NC3 licence), make you obvious 'happy' and the rest of the list can get
about with NC3.
Then you can go back to your PC.
Chris.
--
Chris Wiles
Active Technologies - http://www.active-net.co.uk
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