Hi again Jon,
----- Original Message -----
From: "Jon Wareham" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, June 16, 2000 10:02 AM
Subject: [netconnect] Re: NC3/Genesis piracy
> I wasn't a supplier, I was/am a customer. The original posting drew
> many parallels to the treatment I have had. From your experience you
> would be the ideal candidate to act as a buffer between Mr. Wiles and
> his suppliers/customers, maybe you can sort all these problems out.
No, the original posting was from a supplier to Active, and one side of
the story is very dangerous. "My experience" is used from day-to-day to
manage a network worth about �200K, equipment worth �1M+ and routine
orders amounting to several 10s of �K per annum. Resolving minor problems
between /my/ suppliers is my job. It gets things done, and makes running
this lot a damn sight easier. /IF/ I had a problem with Active, or
NetConnect, or any piece of hard/software on my Amiga, I would get that
job done. Not by badmouthing anyone, which never fixes anything, but by
negotiation. If that failed, I would take legal action. You say it isn't
financially viable, but class action suits against individual companies
can be fought by a single lawyer on the behalf of many. I argue that
while Chris's responses to individuals customers may not have all been
dealt with (although from the 'poll', there were no negative remarks),
that there is little you can do about it now without going to a legal
extent, and this would only serve to push Active into extinction (bad) and
would probably get you zero in return (you decide)
> > Chris has worked very hard to keep some products available for a very
> > small market, and he has done a lot to support those products beyond
> > the call of duty. In actual fact, it is not my/our concern if
> > anyone's toes got trod on (outwith the NC3 users) in the making and
> > release of NC3. I don't go a pick holes in Yamaha's import
> > restrictions every time I drive my bike, and I don't worry about which
> > woodcrafter didn't get paid when I play my spruce-topped classical
> > guitar.
>
> No but you would be a little bit miffed if you paid for your Yamaha
> and it turned out to be a duff or if you paid for you guitar and 2 1/2
> year later still waiting for it to arrive.
I would never let it get to that stage. 2 1/2 years is a long, long time.
If all you've done in that time is throw words around, I can't see where
you expect things to go.
> But in reality I hope you would be just a little bit interested in the
> origins of the products you use!!
I am! I started out with NC1.1 3 years ago, which I bought along with the
Dynalink modem for a modest �120 at a time when 33K6 modems cost about
�80-�90. I had NC1.1 the day after I ordered it, and was online within
about 2 minutes of getting my ISP login info due to the unique ISP
database system. NC1.1 was so heavily updated over its lifetime as to be
unrecognisable from its start by the time NC2 was released. I was a very
happy customer. I still use the NC1.1 AmFTP and NetInfo programs to this
day. I then bought NC3, and despite the duffish CD, I had it running
within about an hour of getting it. Explain why I shouldn't support Chris
and Active.
In short, my experiences with Active are the same as many others. Good
ones.
> I am still a NC2 user, there was no way I was going to throw more
> money in to Active's pockets while still waiting for settlement.
Is a settlement agreed then? Would you consider buying an H&P NC3 once
your settlement is made?
> Would
> you be happy that everybody stayed quiet when such a problem occured
> with any company or product. If that is the case I would love to
> take your money in exchange for, well in exchange for nothing, You
> just sit there quietly, don't tell your neighbour, he is next.
No. But every company has problems, and they aren't usually universal.
Some people have very good experiences, and some have very bad
experiences, but it's much more common for the latter to get voiced
aggressively. If anyone was taking money and not releasing a product,
they wouldn't last 5 minutes, never mind as many years as Active, and as
you know computer software is a minefield when it comes to customer
satifaction, especially on such a wide-based platform as Amiga.
Totty <8^)
_____________________________________________________________
NetConnect mailing list. To unsubscribe, send an 'unsubcribe'
message to <[EMAIL PROTECTED]>
