>> A better incentive might be to fix the problems in the tech support area.
NetD's
>> tech support is one of the worst I've ever had the misfortune to work
with. I
>> have one major problem (with the SAP PAC - almost useless) that's be
sitting with
>> no resolution since May of 98 - not exactly stellar performance.
I can certainly agree with Fred here. If you call tech support with anything
less than a "server won't start" problem, then you're waiting at least two
weeks before they even take the time to associate themselves with the
problem. We've had miserable experiences even though we have "Gold" service
with a supposedly 24 hour response. If we bid two weeks to migrate a client
from Nd3 to Nd4, we know we're on our own if we run into any trouble.
Paul Gentile
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