Ooh. You may be able to logon via PCAW and then it will detect his KB.

-----Original Message-----
From: King, John [mailto:JKing@;SouthworthProducts.com] 
Sent: Friday, November 01, 2002 10:57 AM
To: NT 2000 Discussions
Subject: RE: Keyboard MIA


Yeah, well if I can't figure anything out soon he is going to be sending me
the stupid thing.  It is setup to get a DHCP address and PCAnywhere loads
with the OS, So I am hoping that I can get a remote desktop, once I have the
box on the LAN.  Then I will be able to determain what the FSCK he has done.
If that doesn't work then I will send him back an Etch-A-Sketch..

-----Original Message-----
From: James Winzenz [mailto:james.winzenz@;inovis.com]
Sent: Friday, November 01, 2002 1:54 PM
To: NT 2000 Discussions
Subject: RE: Keyboard MIA


ERD?

If you can't get the kb back and you don't have an ERD (how many of us
actually do with desktops), you may need to think about a repair . . .
Shouldn't take all that long, and should also allow apps to remain
functional.  *Should* being the operative word here <G>

James Winzenz, MCSE, A+
Associate Systems Administrator
InovisTM, formerly Harbinger and Extricity


-----Original Message-----
From: King, John [mailto:JKing@;SouthworthProducts.com] 
Sent: Friday, November 01, 2002 1:38 PM
To: NT 2000 Discussions
Subject: Keyboard MIA



Heya,

 I hope everyone is having a good Friday.  I know I am still recovering from
all those Halloween ales..  I have a rather perplexing problem and I was
hoping that maybe someone could help me out with this one.  I have a remote
engineer that is running Win2k Pro.  He had some problems with his
trackball's drivers and decided to reinstall them.  Somehow he managed to
delete his keyboard in the process.  When he rebooted after the driver
install he was shocked to find out he could no longer do a CNTL+ATL+DEL to
logon to windows..!  So I asked him to try going into safe mode.  Which he
did, and still no keyboard and no way to logon to the system.  I also had
him perform a last know good config boot, which still didn't work.  Has
anyone seen anything like this?  Is there any way I can help him with this
remotely? Oh, the system drive is NTFS so there is no way he is getting file
system access via a generic DOS boot disk..


        Thanks for any advice,
                John

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