What is the ultimate incentive to provide the service? For the sake of the service itself? No. To sell product? Yes.
-sc > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Kurt Buff > Sent: Monday, April 21, 2014 10:07 AM > To: [email protected] > Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects > > On Mon, Apr 21, 2014 at 5:56 AM, Steven M. Caesare > <[email protected]> wrote: > >> Re: Companies' incentives: That's not universally true. I refer you > >> to companies that have as at least some of their core operating > >> principles the ideas of customer service - > > > > That's an ends to a means. That customer service exists to promote > > goodwill with regard to the customer buying products the sell, > > > > The litmus test for these: > > > > Cold the company conceivably exist by eliminating the "extra mile" > customer service? Yes. Could they existin by eliminating product sales? No. > > Hrm. I don't think that's the right yardstick. I believe the question should > be: > Would these companies be category leaders if they didn't have such good > customer service? And I believe the answer is no. > > Kurt >
